Hi,
Anyone got any ideas on the following?
In NIS2013 (just on one of three PCs with this on fine on the other two) I click on Account and I get
Gathering data...
Please wait
and then shortly after
We are unable to proceed with Norton Account at this time. Please try again later.
Latest version of NIS2013. Windows XP Pro. It does display my username OK and the number of days to renewal etc stays correctly in step.
Happens every time. Help?
Many thanks,
David
rowantree wrote:.....
We are unable to proceed with Norton Account at this time. Please try again later.
Hi.
How is the cookie setting in your browser? If too restrictive it could be the reason why you cannot access your account. I know from experience…was using IE8, changed the cookie setting to a lower level and was then able to continue and access my account.
Hope it works for you too!
Hi,
Anyone got any ideas on the following?
In NIS2013 (just on one of three PCs with this on fine on the other two) I click on Account and I get
Gathering data...
Please wait
and then shortly after
We are unable to proceed with Norton Account at this time. Please try again later.
Latest version of NIS2013. Windows XP Pro. It does display my username OK and the number of days to renewal etc stays correctly in step.
Happens every time. Help?
Many thanks,
David
Hi Rowantree,
Can you please check if you have the latest version of NIS 2013?
hi guys,
yes definetly the latest version - link works fine on NIS2013 on two other XP PCs and one WIn7 PC - just on my laptop it's not working. it shows me as logged in up the top and as I say the days to renewal is counting down correctly too.
i can check the cookie thing too in the morning when back on but I'm fairly sure that's fine...
thanks,
rowantree
hi,
shoulda said... on the other 3 machines it always fires up IE8 and on the laptop it used to do the same thing but now the messages as in my original post...
appreciate the responses by the way (had gmail not decided they were spam I'd have noticed your efforts earlier 
thanks
Hi! Rowantree,
On all of your computers' please run a disk check by going to Start>Run>Type in CMD an press enter. In the resulting box type in CHKDSK /R (take note there's a space between chkdsk and /r) then press Enter. At the resulting question type Y and then press enter again followed by typing in exit then press enter again to close the command prompt window. Restart the computer(s) and wait for the process to complete. Take note of any errors found and corrected.
Tech83 :)
Please discuss your problem with antivirus " Virus Removal Service " team for soluation of your problem.
Hi David,
Try to logout of your ID and re-login.
Steps:
1. Launch NIS
2.Click 'Manage' or 'Family' widget in main UI
3. Choose 'Log Out'
Now Click 'Account' link in main UI. EIther you will be asked to enter password or web page will be launched if you have already registered your product.
Kindly let us know if it works,
Thanks!
Hi Sunitha, Yes, that worked just fine! Many thanks, David
