Activation code error -2027

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1

I am trying to use an activation code to renew my 360 subscription but using the windows app get the error message " we need additional information to register it" -2027. When I click on the link norton.com/setup and enter the key, it just takes me to a blank white screen.

I have tried for hours with multiple devices, browsers, VPN on and off.

Any suggestions? Many thanks.

2
paul fitzgerald 1:
[...] it just takes me to a blank white screen.

Finally got it to work using Chrome browser.

@paul fitzgerald 1
were you required to setup automatic renewal?  

With users reporting blank white page.  The issue in the past has been...not allowing all Norton pages content. 
I've reproduced "blank white page" in the past by blocking Norton pages content. 
So, I post my boiler plate.

Please allow all Norton pages content.
Please turn ad/content-blocker & VPN off. 
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function. 
Please allow all Norton pages content in order to provide the best experience possible. 
Please whitelist-allow 'support.norton.com', 'login.norton.com', 'my.norton.com', buy.norton.com'

3

Finally got it to work using Chrome browser.

4

Did you setup automatic renewal? 
https://my.norton.com/extspa/account/billinginfo

Please try after setting up automatic renewal.  You may cancel automatic renewal and remove payment info after activation/setup. 

https://community.norton.com/en/forums/renewal-process-new-key-does-not-work

https://community.norton.com/en/forums/you-can-start-using-your-norton-subscription-new-key-2027

https://community.norton.com/en/forums/how-renew-norton-360-deluxe-activation-code-which-i-have-bought-amazon

I have already paid for Norton, why do I have to provide the payment information? ›
You purchased a recurring subscription that renews annually after the initial term. To be able to renew your subscription after the initial term, we need your payment information. The accepted payment methods* may vary depending on the country.

You won't be charged until the subscription term you already paid for comes to the end, and before billing, you receive a notification email to alert you about the upcoming subscription renewal and its price.

Is there anything I can do to skip this step of providing the payment information? ›

The subscription that you bought requires providing this information before activating it. Once activated, you can still log into your account and cancel the Subscription Renewal.

https://support.norton.com/sp/en/us/home/current/solutions/v126985328