Activation is not in my account name

Hi

 

hope this all makes sense.  I have a 3PC 2yr  license with 500+ days remaining.  I have two sons.  one with desktop and one with laptop.  I am about to install final allowance onto laptop.  If i sign into my account  there is no product showing ( I am aware this may be because it is a downloaded / emailed license - unless this is wrong...please let me know??).  also the account email defaults to an unknown name and i have to change it to my own name.  This happens every time I am asked to log in to my account.  I cannot log into the unknown name account as i have not got a corresponding password.  The result of all this is that although I have a valid subscription and product code I cannot see my number of activations remaining and I am also worried that the current activation is not personal to me and my main PC account.

 

Before installing on the laptop I would like to make sure the main account is safe.

 

Could anyone help?

 

thanks