Activity not being logged

Archive
21

Nothing that can be avoided; seems like rather a problem with my vista installation. It seems like it restores back to a previous configuration without a reason. As a result, both avast free and norton safety minder got eradicated.

 

Now, I do know that this sounds like a virus behaviour but it isn't. :)

 

In any case, I've reinstalled safety minder and all is ok now.

22

carmik,

 

Thank you very much for sharing the information with us.

 

 

 

Thanks,

Katie

23

Im having the same problem, everything worked fine yesterday, now activity is not being monitered and when i check my account and settings it says everything is fine.please help

24

Hi Gagahumps,

 

Besides the Web activity, what about Time restrictions, or other activities, none of the them are available?

 

If you log onto the PC using the "monitored" child's account,  is any Web activity logged?

 

 

Thanks,

Katie

25

none of it is available,my account says everything is on and working fine but nothing is being recorded.It happens every now and then,It happened the day I first emailed this and it's happening again today.

26

I am having the same problem. No activity is showing against my sons account for Web access, but I know he has been using Internet explorer and Chrome on Windows 7. The time restriction is working as he asked for the limit to be increased. Please can you look into this for me? Thanks Paul

27

I too am having the issues described here. It started last week, I uninstaleld it completely and removed the device from the online portal. Reinstalled, setup and all was good. Now, same thing : the tray icon doesn't show up it and when I look at the description (by right clicking the tray and selecting "customize"  it says in grayed out text "Norton Saftey Minder has not completed Setup. Click..."

 

What to do? I've been using it for well over a year without issue and all the sudden having all kinds of disconnect/disabled issues.

 

Help!

 

 

28

I just noticed this happening - my lets would say Norton turned off my be error with program but the there was more alerts after.. So I got on his profile and started looking around in the Tools was a privacy program that would block sites from getting information?? I think this was what was setting this off

 

29

Hi Gagahumps,

 

If you have everything setup correctly, please also make sure the child doesn’t log onto the PC using a account that is not being monitored. 

 

 

Thanks,

Katie

30

Hi Paul1315,

 

What happens if you log onto the PC as the child (using the monitored Windows account) and visit a website that's supposed to be blocked, does it get blocked?

 

 

 

Thanks,

Katie

31

Hi wbott,

 

If you get the "Norton Safety Minder has not completed Setup...", please check out the Help and Get Started file below and make sure you have your NOF account setup correctly. 

 

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20090505112039EN

 

https://onlinefamily.norton.com/familysafety/help.fs?action=whatYouShouldKnow

 

 

Thanks,

Katie

 

 

32

Hi wsfrye,

 

If you get the Norton Safety Minder is turned off, please log onto the child's PC and check make sure the program is running.

Is the Norton Safety Minder icon in the system  tray on the child's PC still active?  When you logon to your Norton Online Family account, do you see the child's profile is protected (in green)?  Is not, please reinstall Norton Safety Minder on the PC.

 

To avoid and limit the possibility to tamper/disable the system, please give non-administrative rights (limited or restricted) to your child’s  user account and keep the password for your Norton Online Family account away from the child.  Otherwise,  the child would have the ability to tamper the program.   

 

Please also help us to understand the issue better by providing some details on "I got on his profile and started looking around in the Tools was a privacy program that would block sites from getting information?? I think this was what was setting this off".

 

 

Thanks,

Katie

 

 

 

33

I've tried logging in with my childs account details and I am able to visit websites that should be blocked for an 8 year old.

Norton MInder appears to be running though.

34

Hi paul1315,

 

 

You mentioned "No activity is showing against my sons account for Web access" in your previous post, did you get any Web activity logged when you logged in with your child's account?

 

If the answer is no and you have everything setup correctly (please check the Get Started link below), please uninstall/reinstall Norton Safety Minder on the PC to see if it helps.

 

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20090505112039EN

 

 

 

Thanks,

Katie

35

I've uninstalled and reinstalled. Restarted the computer (twice).

I then checked the setup by logging in to Norton MInder with my account to check the rules, times, age range etc.

I then logged in to Windows as my son.

It said the Windows account was being monitored by Norton.

 

I was able to search for 'porn', and 'sex' in both internet explorer and chrome. In both cases I could access these types of websites from bth browsers.

 

The time restriction kicked in and I extended his hours.

 

On returning to my account and looking at the activity, only the time extension showed up. Still no other alerts or web activity shown.

36

paul1315,

 

Thanks for the update.  Please also make sure you don't have any other parental control programs installed or activated on the machine, including the parental control features on the machine.

 

What Operating System do you have on the PC?

 

What browser(s) and version(s) do you use when you surf online as the child?

 

What version of Norton Safety Minder on the machine?

 

Do you use domain accounts on the machine?

 

 

Thanks,

Katie

37

It’s Windows 7 and he uses either Internet Explorer or Google Chrome (both latest non beta versions) His Windows account is just setup on that pc, there is no domain account.

38

Version of norton safety minder -again the latest - downloaded yesterday before I reinstalled.

39

paul1315,

 

I've sent you a private message.  You can access the message by clicking the envelope image in the upper right hand corner of any community page.

 

 

Thanks,

Katie

40

Yes, i have had this issue too. Both children have their own account, on different computers and neither have any activity logged. One account always sends me this message,

 

Norton Safety Minder on tallulah computer used by xxxxx has been disabled. Therefore, Norton™ Online Family cannot monitor the Internet activities of your children. Go to your child's computer and restart Norton Safety Minder.

Even when restarted, nothing changes. Not sure if kids are being monitored or not?