Activity not being logged

Archive
1

Hello,

I am no longer receiving activity updates on my daughters computer.  The paw is missing from her login page although it is on mine.   It all justed stopped on 9/25 and I have not been able to get it going again.  All the settings appear in order and I have gone through your on-line help to no avail.  Do I just need to uninstall and start over?

Thanks

2

My activity isn't being monitored since yesterday afternoon.  It's worked fine until recently but now has stopped recording website visits again!  It shows we're online, but no activity to report.   It may not be a problem with someone changing your settings and it more likely an issue with the software.  I have the latest version, and even removed and reinstalled the program with no success.

3

Hi Hebe and jade11,

 

We are currently checking into the issue.

 

 

Thanks,

Katie

4

I am having the exact same problem.  Things were working fine until yesterday, and then actiity logging stopped working.  I installed the latest version of the Norton Safety Minder, but it is still not working. My son is using Windows 7 and Google Chrome.

5

Hi All,

 

Please provide the information to help us to resolve the issue.

 

1. Type of Operating System and version(for example, Windows XP SP3, Vista Home Premium SP1, etc…)

2.Type of Web Browser and version(for example, IE8, Firefox 10, etc)

 

3. Norton Safety Minder Version (you can determine this by clicking on the Norton Safety Minder icon in the System tray and selecting About Norton Safety Minder). 

 

Thanks,

Katie

6

Windows 7

Google Chrome

version 2.3.0.18

 

 

7

Me too.

 

Windows 7 Professional

Firefox 11.0

last updated version of NM

8

What is the estimated time everyone can see a resolution with this problem?  

9

Me too.

Computer #1

Vista 32bit SP1 + NIS 2012 + NOF 2.3.0.18 + Opera 11.62

Computer #2

7 32bit + NIS 2011 + NOF 2.3.0.18 + Opera 11.62

Computer #3

7 32bit + NIS 2011 + NOF 2.3.0.18 + Opera 11.62

No activity logged since 16 April

10

Hi Hebe, jade11, BlakeB, JumpErr and Axios,

 

Thanks all for the report and update.  The NOF team has corrected the issue with logs no long available.  If you are still experiencing the issue, please let us know.

 

 

Thanks for your support and patience.

 

 

Thanks,

Katie

11

Thanks for the reply.

At this moment I still experience the problem: my son is connected, but no logs at all.

12

Hi Axios,

 

Thank you very much for the update.  The NOF team started to investigate the issue further immediately and corrected the issue.  Please check again and it should work this time. 

 

Please let us know if you have any questions.

 

 

Thanks,

Katie

 

13

Thanks for the reply.

Now works. Problem solved!

14

Axios,

 

Thanks for your feedback.

 

Thanks,

Katie

15

I really need help…I am overseas and had downloaded and installed the software on my son’s computer and couple of weeks ago. It says connected but I am not getting any activity or information. Please help. I thought it was simple to install but it just doesn’t seem to work.

16

Hi DWWolf,

 

Please check out this

 

http://community.norton.com/t5/Norton-Online-Family/New-User-Not-Working/td-p/701565

 

 

Thanks,

Katie

17

Same problem here; had this installed on two computers, one each for my kids:

 

* kid1 @ pc1 (vista home basic 32-bit, chrome)

 

* kid2  @ pc2 (win7 home premium 32-bit, chrome)

 

Everything works ok for kid2, but doesn't for kid1 suddenly. I had a mobile account for kid1 as well, but I am going to delete that...

 

Can it be fixed?

18

carmik,

 

You said PC1 suddenly doesn't work, so I assume the PC did work before.  Do you still see the Norton Safety Minder icon in the system tray active (not disabled)?

 

Do you see the child's profile online is protected (in green)?'

 

Do you see any other activities, like time restrictions monitored?

 

Please also make sure the child can't create a new Windows account that is not monitored by not giving his Windows account with Administrative rights.

 

 

Thanks,

Katie

19

False alarm, the issue was due to something entirely different. Everything is ok now.

20

carmik,

 

Thanks for the update!   I'm glad it works now.  I was wondering if you'd like to share with us what was the reason that caused the issue, so other users can try to avoid that.

 

 

Thanks,

Katie