Advanced Screen - Some of the buttons grayed out

Norton Security | Norton Internet Security
1

Today after booting my computer the following are grayed out and disabled.

 

Insight Protection
Antispyware
Email Protection
Download Inteligence

 

This has been happening for a while now (reboot fixes the issue).

Also its not always the same set of button that are grayed out.

 

 

2

Hi Jlms,

 

Could you please run live update until shows "Your Norton Product has latest updates" and restart your system whenever it requires. This will download latest definitions and keep your system up to date.

 

Check the system date/time with current date/time? and change it if it was not set to current date/time.

 

Do you have any other security product installed on your machine?,If so please remove(un install) them

 

Please provide the product version(you can find in NIS Main UI->support->about, OS version with service pack information?

 

Let us know your result.

 

Thanks,

Senthil

 

 

 

 

 

3

Hi senthilkumar:

 

FYI... My systems are running the latest rev of NIS 2012 without any other realtime AV's or other security software.

All Live Updates are fully updated. Problem intermittently occurs around 3 times per week, using XP Pro SP3 and 7 Pro SP1.

 
Hope this helps you. :smileyhappy:
 
Atomic_Blast :)
4

Today after booting my computer the following are grayed out and disabled.

 

Insight Protection
Antispyware
Email Protection
Download Inteligence

 

This has been happening for a while now (reboot fixes the issue).

Also its not always the same set of button that are grayed out.

 

 

5

Hi JimS / Atomic_Blast:

 

Several other users in the forum have reported this issue with NIS 2012 - see Leofwine's thread here titled NIS 2012 - Smart Firewall Button/Status Greyed Out, and LazarusLong's thread here titled NIS 2012 Errors and Big Issues for two examples.  The Norton 360 v. 6 currently in public beta also shows this issue on occasion - see elsewhere's post here titled Settings Greyed Out.

 

Symantec employee michaell posted a comment about this issue here in LazarusLong's thread on 13-Sep-2011 acknowledging the problem.  Ashwini reported here on 08-Dec-2011 in elsewhere's thread that B133 (which I assume means Build 133) of the N360 v.6 beta had a fix but I haven't heard anything about a bug fix for NIS 2012.

-------

Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 9.0.1
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

 

 

6

The latest definitions have been applied (running LU is first thing I do each day).

 

No problem with date and time.

 

No other security products installed

 

Version 19.2.0.10

7

FYI ... now happening under Computer -> Real Time Protection.

 

Booted computer today from a cold start. Problem still happening. Had to logout then login, (or reboot) to fix it.

 

Here...

 

1-23-2012 9-29-52 AM.png

 

Anyone else with this problem, feel free to post.

 

Could Symantec acknowledge this?

 

Thanks,

 

Atomic_Blast :)

8

Its back, 2 options grayed out this today.

 

NIS2012 Grayed.jpg

9

Hi JimS:

 

Thanks for your confirmation.

 

Right now, the image is being approved by the Forum Moderators so it might take a bit to show. No worries.

Interesting on how the sections fluctuate.

 

This thread contains some of the original information but it was marked "solved" which is incorrect.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS-2012-errors-and-big-issues/m-p/534112#M172059

 

Atomic_Blast :)

 

Note -

 

PM sent to Senthilkumar to advise of this problem in NIS 2012 and I received PM back that this issue is will be addressed. :smileyvery-happy:

10

i noted the same thing on my norton

 

 

here is a list of things that are grayed out 

 

 

 

Antispyware

 

Sonar Protection

 

Sonar Advanced mode

 

Remove Risk if i am  a way

 

Remove Riske Automatically

 

Show Sonar  Block Notifications

 

 

now on the netork tab

 

intrusion AutoBlock

 

 

intrusion signatures 

 

wish are both grayed out

 

 

 

on the web tab

 

 

i got Browser Protection

 

Downloded insight Notifications

 

show report on launch of files

 

alert on poor stability

 

 

all so in other settings

 

i got  special offer notification  thats grayed out

 

 

in Performance Monitoring 

 

i have

 

Performamce alerting

 

Resource Threshold profile for alerting

 

ues low Resource  profile on battery power

 

 

on the same page

 

Alert for high Usage  of

 

CPU

 

Memory

 

Disk

 

Handles

 

wish are all grayed out

 

 

 

now we got too Advanced page

 

and i have

 

insight Protection

 

Antispyware

 

SONAR  Protection

 

Smart firewall

 

intrusion Prevention

 

Email Protection

 

Browser Protection

 

Downlode inelligence

 

 

wish is grayed out

 

 

i have all live updates  in stalled from norton  and my Trust level is 0% and am runing the most up too date wish is 19.2.10

 

 

 

 

 

 

 

 

 

 

 

 

 

11

Hi Atomic_Blast,

 

We fixed the issue in NIS 2012 also, Next major update  for NIS 2012 will have this fix, I am not sure when are they going to  release the  patch update.

 

Please watch forum frequently for more updates about  NIS 2012 update.

 

Thanks,

Senthil.

12
snowstorm wrote:

i have all live updates  in stalled from norton  and my Trust level is 0% and am runing the most up too date wish is 19.2.10

 

Hi  snowstorm:

This is a bit off topic, but are you sure your Trust Level is 0%?  If that's correct, your should make note of the Last Run date of your background Norton Insight task that's supposed to automatically updates your application trust ratings (see Performance | Norton Tasks), and then run a manual update from Performance | Applications.  My trust level with NIS 2011 is normally around 85% - 90% when the scan performance profile is set to the default Standard Trust.

Are you using NIS 2012 or NAV 2012?  Did you recently install/upgrade this software, and are you sure you've installed all possible updates?  You may have to re-boot and run LiveUpdate manually  a few times until you're only receiving pulse updates, and this might require multiple re-boots to get all the various patches delivered, even if Support | About shows that you have the v. 19.2.0.10 product.

---------

Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 9.0.1
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

13

Hi Senthil:

 

You wrote:

 

Hi Atomic_Blast,

 

We fixed the issue in NIS 2012 also, Next major update  for NIS 2012 will have this fix, I am not sure when are they going to  release the  patch update.

 

Please watch forum frequently for more updates about  NIS 2012 update.

 

Thanks,

 

Senthil.

 

That's great news, Senthil. I appreciate you working with us to help remediate this problem!

 

Thanks,

 

Atomic_Blast :)

 

EDIT - JimS, if you could mark Senthil's above post as being solved, it would be appreciated. :smileyhappy:

14

Hi Atomic_Blast,

 

Thanks for your appreciation.

 

We are here to help you:smileyhappy:

 

Thanks,

Senthil

15

Hi Senthilkumar:

 

Sorry to report that the 19.5 update did not correct this problem. :smileysad:

 

Here's an example...

 

2-1-2012 6-47-41 PM.png

 

They "graying out" of various sliders in different sections of Settings is still happening.

 

Just wanted you to know.

 

Thanks,

 

Atomic_Blast :)

16
Atomic_Blast wrote:

Hi Senthilkumar:

 

Sorry to report that the 19.5 update did not correct this problem. :smileysad:

 

Here's an example...

 

2-1-2012 6-47-41 PM.png

 

They "graying out" of various sliders in different sections of Settings is still happening.

 

Just wanted you to know.

 

Thanks,

 

Atomic_Blast :)

What happens when you turn AntiSpam On?

17

Hi Tim:

 

I see what you are saying and I'm fine with that, but it did happen twice again under Settings -> General -> Performance Monitoring. In that area everthing was in an on state. Had to logout and login again to restore the slider color themes.

 

FWIW,

 

Atomic_Blast :)

18

Hello Atomic_Blast,

 

Can you attach screenshots for the instances that you see where this occurs? 

 

As for the last screenshot, this is how the software is designed. If you disable an entire feature, you can't turn on/turn off sub-components of that feature or change settings because it's disabled as a whole. 

19

Hi Tim:

 

You wrote:

 

Hello Atomic_Blast,

 

Can you attach screenshots for the instances that you see where this occurs? 

 

As for the last screenshot, this is how the software is designed. If you disable an entire feature, you can't turn on/turn off sub-components of that feature or change settings because it's disabled as a whole. 

 

Good point! Yes, I see that now. :smileyhappy:

 

Next time it occurs I will grab a screenshot and post it here. No problem.

 

Thanks,

 

Atomic_Blast :)

20

Hi Tim:

 

Just an update...

 

My posts referred to another of my older XP, SP3 boxes, not Windows 7 - everything is working fine there.

I'm going to do an RnR, on the XP system, since NIS 2012 was overinstalled on that one PC.

 

I will monitor it after and report back should I see it again, as previously mentioned.

 

Thanks again for your clarification!

 

Atomic_Blast :)