Adware not detected

[Ciaran_Sturdy]

Hi, my windows 11 pc has been infected by adware - lots of symptoms like pop ups and search engine redirects - but Norton not detecting it despite updating and running full scan. Anything else I can try?

[bjm]

Did you recently install any program or browser extension?
Did you recently allow push notifications?
Do you run browser sync?

What DIY have you tried?
Please run Norton Full Scan & Malwarebytes Scan.

Were my machine and I wanted reassurance.
I’d ask Malwarebytes Malware Removal Help Forums to check my machine.

Malwarebytes offers free second opinion on-demand scanner.
Malwarebytes offers free self-help guides.
Malwarebytes offers free one-on-one malware removal assistance.
Malwarebytes staff & experts help all. Malwarebytes subscription is not required.

How to install and run a scan with Malwarebytes
https://malwaretips.com/blogs/run-a-scan-with-malwarebytes/
Malware Removal Self-Help Guides
Malware Removal Self-Help Guides - Malwarebytes Forums
Malwarebytes Malware Removal Help Forums
https://forums.malwarebytes.com/forum/108-malware-removal-help/

Malware Removal Help Forums dedicated to cleaning infected devices. Get personalized help removing adware, malware, spyware, ransomware, trojans, viruses and more from tech experts.

If my machine/browser had lots of symptoms and I wanted reassurance.
I’d ask Malwarebytes Malware Removal Help Forums to check my machine.

---

Note: if you cannot register with Malwarebytes Forums.

I’d urge registering with BleepingComputer.

Virus, Trojan, Spyware, and Malware Removal Help
https://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-help/

Note: only use one help forum…at a time

[bjm]

Virus Protection Promise is a virus removal service provided by Norton experts. If they are unable to remove the virus from your Windows, MacOS, Android or iOS device, you will be entitled to a refund even if no other refund right applies.

Virus Protection Promise is a feature offered only with automatically renewing subscriptions and only applies to device security subscriptions with antivirus features.

For more information, see Terms & Conditions.
https://support.norton.com/sp/en/us/home/current/solutions/v62458994

[bjm]

@Ciaran_Sturdy
Please let us know your progress.
Thanks