On a Windows 8 computer (browser Firefox) used by my kids, neither Alerts nor Activity are appearing in the Norton Family tabs nor in emails even though I know they should be, and on a Windows 7 computer a lot of activity is being reported even though in fact no activity is happening on that computer. Protection is working as configured on both computers...it's the reporting that is messed up. How should I go about diagnosing and fixing this problem? Thanks!