Yesterday morning I went into my documents folder and found that all my files have gone.
I don't know if this is due to a virus, but I think this may be a good place to check. I do have Norton Internet Securtiy 2012.
All my files were available yesterday. I opened several yesterday. Last night I did install a new program - MobiOne from Genuitec. I paid for this and got the download from their website. Please note over the last couple weeks, I have had an issue with installing the program and their support recommended that I allow Norton to ignore the security threat that Norton came up with when downloading the program - the threat stated the the program was new, so has a 'red' alert. I bypassed this and downloaded.
In addition, I placed the file in C:// instead of C://TRUSHAR!!/Documents/ (as it wouldn't work otherwise.
I hope this is all incidental to the files going missing.
I have just performed a Norton Full scan and there is no threat detected.
Just now, I allowed Window to show me hidden files via, explorer, organize, folder and search options. This did nothing, the files remain hidden.
I tried system restore twice -one 3 days ago and the, one one month ago. Again, this had no effect so I undid the system restore so the laptop is back to it's original state this morning.
I hope someone can help me recover my documents file - thank you.
Also, it may be interesting to know that 2 days ago, I noticed that some of my extensions in my Chrome browser disappeared. I only use Chrome. Under tool, extensions, I had a RSS feed and a font identifier. The have both gone.
Would this be related? I hope this problem is not going to remove all my data bit by bit and slowly from my laptop... (I still have all files in Music and Pictures).
Info on my system attached.