Alleged" fraudulent attempt" on my charge card

[Martillim4]

My bank contacted me alleging Norton Software was attempting what they believed was a fraudulent attempt on my charge card. The charge was blocked as no subscription was due at that time. My bank has written to Norton but is yet to receive a reply. I’m wanting Norton to investigate given potential rogue employee or impersonator. I can’t find a contact phone.

[bjm]

@Martillim4

The charge was blocked as no subscription was due at that time.

are you US?
Do you run Norton product/plan subscription?
When is your Norton product/plan annual subscription Expires on: date?

• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.

https://us.norton.com/products

@Martillim4

I’m wanting Norton to investigate given potential rogue employee or impersonator.
I can’t find a contact phone.

are you US?
You’re trying to find Norton support - contact phone number?

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Care to share your geo-location/country? Maybe, I can post Norton support phone number…your location.

Please review: Contact Norton Support [here] &or [here]

Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.

Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.

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https://www.gendigital.com/us/en/contact-us/

https://www.bbb.org/us/az/tempe/profile/identity-theft-protection/gen-digital-inc-1126-83005924

https://www.gendigital.com/media/pq5fga5o/gen-fact-sheet-042825.pdf

Norton/LifeLock customer support 866-334-7967

[bjm]

Hello @Martillim4

[Martillim4]

Replying to BJM : geo is Australia, No subscription due at attempted date. Not due until until approx 50 days from the date of attempted withdrawal. I had a chat session but nothing conclusive came of it. Thanks

[bjm]

@Martillim4

My bank contacted me alleging Norton Software was attempting what they believed was a fraudulent attempt on my charge card. The charge was blocked

seems like your bank fraud dept is aware
seems like your bank should cancel your current card & issue you a new card
were by bank = I’d request a new card

@Martillim4

I’m wanting Norton to investigate given potential rogue employee or impersonator. I can’t find a contact phone.
geo is Australia

@Martillim4

No subscription due at attempted date. Not due until until approx 50 days from the date of attempted withdrawal. I had a chat session but nothing conclusive came of it. Thanks

Wondering whether “charge card” event was a test to see if your payment details were current?

Were my Norton account = I’d cancel automatic renewal and delete my payment profile.

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete billing profile…65+ days ahead.

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Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.

Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand.

Learn more about your automatically renewing subscription here

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile…~65+ days ahead.

Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

Here are a few things you should know if you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

[xjoex]

" No subscription due at attempted date. Not due until until approx 50 days from the date of attempted withdrawal."

Norton will create a transaction for withdrawal from your account well in advance of your renewal date.

[bjm]

@xjoex

Norton will create a transaction for withdrawal from your account well in advance of your renewal date.

• Renewal: subscriptions automatically renew unless the renewal is cancelled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here.

https://au.norton.com/