Allow tracking cookie

Norton Security | Norton Internet Security
1

Norton 360 v4 lists tracking cookies when I scan. My only options for cookies are to remove all or ignore. How can I keep one cookie while deleting others?

2

Change the tracking cookie scan to Ask Me, then run a scan, and exclude(ignore) the specific cookie from the scan results.

 

tracking_scan.PNG

3

Hi again, Yogesh. I already set the tracking cookie slider to ask me. The scan finds 10 tracking cookies and asks if I want to delete or exclude. Unfortunately, it looks like an all or nothing deal. I don't see how to allow 1 cookie I need and remove the other 9. How can I select a specific cookie?

 

Thanks,

 

Brian

4

I think, you have to follow a different path(not sure if this will resolve):

1. Set the Tracking Cookie Scan to Ask Me.

2. Run a Quick Scan. When the scan completes, click Fix. From the drop-down, select Fix and click Go.

3. Now, before you access any Web site, make sure that Tracking Cookie Scan settings has not changed.

4. Try to access the Web page for which you need to exclude the tracking cookie, and log in(if you have access) into that Web page, so that tracking cookie gets downloaded in your computer. DO NOT ACCESS ANY OTHER WEB PAGE.

5. Run a Quick Scan again. When the scan completes, click Fix. Mostly,  it will detect only one tracking cookie, which you need to exclude. From the drop-down, select Exclude and click Go.

 

5

Hello brian-kennedy

 

You can also set your browser to allow this one particular cookie and save it. I believe also that if the site for which you want to keep the cookie is listed in your favorites, then that cookie would also be saved.

6

Hi Floplot:

 

My IE7 is set as you suggest. My problem is that when I run a Norton 360 scan it shows the cookie I want to keep as a threat. The only option I have is to ignore, which ignores ALL cookies, or remove. There is supposed to be a mechanism to control threats in Security History. Norton Security History shows the cookie and shows the Recommended Action: Remove this security risk now. No other action is allowed. When I click on Options, I get a Threat Detected window that shows the cookie I want to keep with "Remove this file (recommended)". Again, there is no option to keep, hide, etc.

 

The Norton Help Center shows options for the Threat Detected window as: Remove this file, Restore this file, Restore and exclude this file, Remove this file from history, and submit to Symantec. Unfortunately, my Norton 360 v4 will only allow Remove this file. I am trying to turn on the other options listed.

 

My plan B was to Quarantine the cookie I want, then restore it from Quarantine, as discussed in Norton Help Center. Unfortunately, Quarantine doesn't work. I select the cookie for Quarantine, the risk is resolved, and Quarantine is empty!

 

Maybe my Norton 360 v4 shipped with Norton Help files, because I can't complete their suggestions.

 

Brian

7

Hello brian-kennedy

 

I don't have N360, but can you list the cookie or the site in some sort of do not scan this particular cookie. Can you put it on a scan exclusion list perhaps?

8

Hi Yogesh:

 

That did it! I followed your suggestion, ran several scans, and Norton has excluded the cookie I needed to keep!

 

Thanks,

 

Brian

9

Many thanks for letting us know that the suggestion worked out well for you.


Yogesh