Sorry, I am referring to the message at (http://community.norton.com/t5/Norton-Family/Amazon-AWS-Amazon-S3-CloudFront-blocked-and-is-messing-up-sites/m-p/827516#M10522) which already received an answer by someone at Norton, but I have to say, I don't find this to be an acceptable answer at all.
Amazon cloud services are used by many, many sites and services, and to classify it as "technology" or "social networking" in your firewall does not make a lot of sense. We have seen customers of ours who utilize Norton products fail to be able to use our sites and services properly; pages render poorly, no graphics, controls or videos play, etc.
I think that your firewall classifying the largest web service out there in such a way is likely creating many problems for a lot of developers and sites, and it took us a while working with customers to ascertain that your products are actually the cause of these problems.
I would really like to see Norton re-think this strategy and provide better feedback than, "just have your customers add an exception to their firewalls".
Thanks.
Sorry, I am referring to the message at (http://community.norton.com/t5/Norton-Family/Amazon-AWS-Amazon-S3-CloudFront-blocked-and-is-messing-up-sites/m-p/827516#M10522) which already received an answer by someone at Norton, but I have to say, I don't find this to be an acceptable answer at all.
Amazon cloud services are used by many, many sites and services, and to classify it as "technology" or "social networking" in your firewall does not make a lot of sense. We have seen customers of ours who utilize Norton products fail to be able to use our sites and services properly; pages render poorly, no graphics, controls or videos play, etc.
I think that your firewall classifying the largest web service out there in such a way is likely creating many problems for a lot of developers and sites, and it took us a while working with customers to ascertain that your products are actually the cause of these problems.
I would really like to see Norton re-think this strategy and provide better feedback than, "just have your customers add an exception to their firewalls".
Thanks.