so i have a very strong feeling that i have a virus sent from a phisher in my computer but a regular scan wont remove it as my computer shuts down randomly all the time while i'm playing games etc: tf2, gmod. I've attempted to use NPE but i come up with an eror saying, "The scan cannot run because norton power eraser cannot access the symantec server. check your network connection or try later" and the error code: 0x8004500b, 0. i really need help with this as the computer is only partially in my possesion so a fix is most appreciated