An error occurred while trying to create new account in parental control

An error occurred while trying to create new account. What can I do?

Hi gutmartin,

 

 

I just sent you a PM. You could access the message by clicking on the icon_notes_mail.gif icon in the upper right hand corner of the page.

 

Thanks,

Katie

An error occurred while trying to create new account. What can I do?

Thanks for reporting this issue to us.  We are able to reproduce the issue and working on it actively.

 

This issue can be overcome by changing browser language preference to English Changing Browser language preference to English 

 

a) Steps for Fire fox            

1. Click on Tools->options. This will open “Options” window           

2. In the Options window, click on “content” tab           

3. In the Languages section, click “choose” button. This will open “Languages” window           

4. In Languages window , click on “Select a language to add” dropdown and choose “English/United States [en-us]” language and click Add button           

5. This should add the English language in the list of “Languages in order of preference” List           

6. Ensure English is the first language in the list. You can move the language by selecting it and clicking on Move Up button           

7. Click OK button in Languages window           

8. Click OK button in Options windows           

9. Reload the page by either clicking on “Reload” button in the toolbar, or by pressing CTRL+F5 

 

b) Steps for IE8           

1. Click on Tools->Internet Options. This will open “Internet Options” window           

2. Click on “General” Tab           

3. In “Appearance” section click “Languages” button. This will open “Language Preference” window.           

4. Click “Add” button. This will open “Add Language” window           

5. In the “Language” list, choose “English (United-States) [en-US]” and click “OK” button           

6. This should add the English language in the list.           

7. Select English language and click “Move Up” button to move to the top of the list           

8. Click “OK” button in Languages Preference window           

9. Click “OK” button in Internet Options window           

10. Reload the page by either clicking on reload button or by pressing CTRL+F5  

 

In order to test if the options are set properly, you can open any website (Eg:-www.google.com), the website content will be displayed in English language Once the Browser language is set to English, Start the online family registration (https://onlinefamily.norton.com/familysafety/registerStart.fs), the registration should succeed without any error. 

 

After registration completes, if required you can revert the browser preferences.