Issue abstract: Norton Password Manager on Android cannot save or use passkeys due to missing Android Credential Manager API support.
Detailed description: Because of this missing integration, it completely breaks the passkey login flow for modern services like PlayStation. I am currently using an Oppo Find N6, and whenever I try to authenticate a login via QR code, it loops endlessly or prompts for a hardware USB key because Norton cannot intercept and hand off the passkey properly. When will the Android app be modernized to fully support mobile passkeys?
Product & version number: Norton Password Manager version 8.8.10
OS details: ColorOS 16.0.10 (Android 16) on Oppo Find N6
What is the error message you are seeing? No error code is shown. Instead, Android defaults to prompting to “Create passkey on another device” because Norton Password Manager cannot be selected or invoked locally to create/store passkeys.
If you have any supporting screenshots, please add them: N/A