Android Norton Password Manager Rooted Device False Positive

Norton Password Manager
1

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Issue abstract:

Rooted Device false alarm from Norton Password Manager.

Detailed description:

Norton Password Manager Android, V. 8.8.0, is reporting that my device is rooted. This is a false positive. Knox status, V. 2.5.4, is reporting 0x0 - Warranty valid. BusyBox Pro, Version 71, is reporting that the device is not rooted. Root Checker Basic, V. 6.5.3, states that Root access is not properly installed on this device.

Product & version number:

Norton Password Manager Android, V. 8.8.0. Device is a Verizon Samsung Galaxy S20 Ultra 512 MB.

OS details:

Android V. 13, kernel 4.19.113-27095354, SELinux for Android status is enforcing, SEPF_SM-G988U_12_001, Knox V. 3.9, Knox API level 36, Knox ML V. 1.3, DualDAR V. 1.5.0, HDM 2.0 - F. Device is a Verizon Samsung Galaxy S20 Ultra 512 MB, software is up to date, G988USQSBHXJ3.

What is the error message you are seeing?

This device is no longer supported. To continue using our service on this device, we recommend that contact your carrier or retailer’s service to have the device restored. Learn more results in a web page that states that the Norton Password Manager app does not work on Android rooted devices, https://support.norton.com/sp/en/us/home/current/solutions/v20230207091900323.

If you have any supporting screenshots, please add them:

Norton Password Manager is preventing me from taking a screenshot of the error.

2

I think you problem is you android version is to old you possible need a much newer dont now what it support but possible 10 ore newer 8 is possible to old

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even the latest upgrade android 7.0 version 15 Password manager does not fill Samsung A 20 phone !!

1 Like
4

Has you change something on you Phone ass it is not normal root ore it ore something like that

that is you problem does it seam to be

5

All: This is the official Norton article about rooted devices, please read:

Norton Password Manager app does not work on Android rooted devices?

PWM requires at least Android 5.0 to “function”, versions 7,8,9 are end of support and won’t get any additional updates to PWM but will work. Android version 10 or higher should function as advertised.

IMA that the Samsung A20 is capable of Android 11 but is no longer supported by Samsung. Your provider may choose to continue supporting it at their discretion.

SA