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Issue abstract:
Rooted Device false alarm from Norton Password Manager.
Detailed description:
Norton Password Manager Android, V. 8.8.0, is reporting that my device is rooted. This is a false positive. Knox status, V. 2.5.4, is reporting 0x0 - Warranty valid. BusyBox Pro, Version 71, is reporting that the device is not rooted. Root Checker Basic, V. 6.5.3, states that Root access is not properly installed on this device.
Product & version number:
Norton Password Manager Android, V. 8.8.0. Device is a Verizon Samsung Galaxy S20 Ultra 512 MB.
OS details:
Android V. 13, kernel 4.19.113-27095354, SELinux for Android status is enforcing, SEPF_SM-G988U_12_001, Knox V. 3.9, Knox API level 36, Knox ML V. 1.3, DualDAR V. 1.5.0, HDM 2.0 - F. Device is a Verizon Samsung Galaxy S20 Ultra 512 MB, software is up to date, G988USQSBHXJ3.
What is the error message you are seeing?
This device is no longer supported. To continue using our service on this device, we recommend that contact your carrier or retailer’s service to have the device restored. Learn more results in a web page that states that the Norton Password Manager app does not work on Android rooted devices, https://support.norton.com/sp/en/us/home/current/solutions/v20230207091900323.
If you have any supporting screenshots, please add them:
Norton Password Manager is preventing me from taking a screenshot of the error.