AntiSpan not working correctly with NIS2010

Norton Security | Norton Internet Security
1

I've installed Windows7 64bit over Vista, clean install not upgrade. Using Outlook 2003, normal ports no encryption,. Antispam worked before, since installing Windows7 and reinstalling NIS 2010 and Outlook in does not work correctly. I have the antispam toolbar in Outlook I can tell it “this is spam” and it asks me if I want to send email to Norton and if I’d like to block the email address, then it moves it to the spam folder. But it does add the email to the blocked list and it doesn’t see it as spam the next time I get the email. It worked fine in Vista and was successfully blocking senders that are now not being blocked.

2

gbrown,

 

Not sure if this helps. Similar issue was answered by a Symantec employee (Name in Red).

 

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=82892&view=by_date_ascending&page=1

 

-MbR

 

 

Message Edited by mythbuster on 11-03-2009 05:18 AM
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Were you running NIS2010 with Vista?  Was this a “clean” install of Win7 (reformating the hard drive) or an upgrade install?

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dbrisendine wrote:
Were you running NIS2010 with Vista?  Was this a "clean" install of Win7 (reformating the hard drive) or an upgrade install?

 

Yes and Yes.
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First question answered.

 

Trying the second again -

 

Was this a "clean" install of Win7 (the hard drive was reformatted and wiped clean) OR was this an inplace upgrade of Vista (hard drive not formatted just OS was replaced)?

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Yes, wiped drive then installed. I did read a thread on here somewhere that said to keep my settings/ junk list I could uninstall NIS from Vista then copy the Norton Install folder to the new OS before installing NIS. I guess that’s what caused the problem, it would be nice if there was a way to export spam & blocked sender lists to use on new install or multiple computers. I have now uninstalled NIS deleted all remnants of any Norton files I could find and reinstalled (twice actually) it seems to be working now. The blocked list is being populated and what junk mail I have received in the last few hours is being moved to the junk folder.

Thanks to all that helped.

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For other users, it would be helpful if you click on the “solution” button of the post that helped you.  That will mark the thread solved and lead posters to the right answer.  (It’s also nice to give a Kudo by clicking on the Kudo button if you believe someone was particularly helpful or went out of their way to be useful to you.)