Antivirus won´t download

Hello all.

Last week Norton gave the message that it was not updating, looked into the message boards and it recommended to uninstall all of it, so I did (also uninstalled another antivirus that I had ), logged into my Norton account downloaded the installer, but the files are not downloading.

Once again I go into the forums, download the Norton Eraser and it recommended to delete my autocad and some old java versions, which I did, but still the files from Norton will not download.

Any suggestions ?

Regards

Juan