I would like to know whether ZA has any conflict with Norton Identity Safe within Norton AV. I get a few blue screen recently, and get no idea on what wrong it is.
Does anyone have any suggestions?
Thanks in advance for any suggestions :>
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BLUE SCREEN ERROR
a problem has been detected and windows has been shutdown to prevent damage to your computer
if this is the first time you've seen this stop error screen, restart your computer.
if this screen appears again, follow these steps:
check to be sure you have adequate disk space. if a driver is identified in the stop message
disable the driver or check with the manufacturer for driver updates. Try changing video adapters.
check with your hardware vendor for any bios updates. disable bios memory options such as caching or shadowing.
if you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced startup options, and then select safe mode.
STOP: 0x0000008E (0xC0000005, 0xA6A6DF14, 0xA5DD3B10, 0x00000000)
vsdatant.sys - Address A6A6DF14 base at A6A68000, Datestamp 5327950d
STOP: 0x0000008E (0xC0000005, 0xA7924217, 0xA6AE5A68, 0x00000000)
tcpip.sys - Address A7924217 base at A78DA00, Datastamp 485b99ad on 9 Apr, 2014
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a problem has been detected and windows has been shutdown to prevent damage to your computer
DRIVER_IRQL_NOT_LESS_OR_EQUAL
if this is the first time you've seen this stop error screen, restart your computer.
if this screen appears again, follow these steps:
check to make sure any new hardware or software is properly installed
if this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
if problems continue disable or remove any newly installed hardware or software, disable bios memory options such as caching or shadowing.
if you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced startup options, and then select safe mode.
STOP: 0x000000D1 (0x0000094C, 0x00000002, 0x00000000, 0xA82478CE)
tcpip.sys - Address A82478CE base at A8243000, Datastamp 485b99ad
STOP: 0x000000D1 (0x00000E4C, 0x00000002, 0x00000000, 0xA81F28CE)
tcpip.sys - Address A81F28CE base at A81EE00, Datastamp 485b99ad on 9 Apr, 2014
STOP: 0x0000008E (0xC0000005, 0xA7924217, 0xA6AE5A68, 0x00000000)
tcpip.sys - Address A7924217 base at A78DA00, Datastamp 485b99ad on 9 Apr, 2014
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Recent sample of log
OSFW,2014/04/09,22:49:56 +8:00 GMT,UNKNOWN(0),Userinit Logon Application,C:\WINDOWS\system32\userinit.exe,PROCESS,SPAWNPROCESS,,C:\WINDOWS\explorer.exe,80000091,http://osalerts.zonealarm.com/osanalyze.jsp?Product=ZoneAlarm&ProductVersion=12.0.118.000&HU100=ZLN36703894139469-1001&CL=en&OEM=1001&SKU=0&Mode=6&Qsrc=2&OS=Windows+XP-5.1.2600-Service+Pack+3-SMP&LANG=1028&PN=Userinit+Logon+Application&VER=5.1.2600.5512&FN=userinit.exe&Created=388f03e4&Size=25088&MD5=613d7c29c9e3e2375971da7e42e4e330&SKIMP=da965702f9c1d22507eb2ddfd092dbc2&&CT=6003&EV=1&SUB=3&SEV=3&ARG1=C%3A%5CWINDOWS%5Cexplorer.exe&ARG2=80000091
OSFW,2014/04/09,22:49:56 +8:00 GMT,ALLOWED,Userinit Logon Application,C:\WINDOWS\system32\userinit.exe,PROCESS,SPAWNPROCESS,,C:\WINDOWS\explorer.exe,80000091,http://osalerts.zonealarm.com/osanalyze.jsp?Product=ZoneAlarm&ProductVersion=12.0.118.000&HU100=ZLN36703894139469-1001&CL=en&OEM=1001&SKU=0&Mode=6&Qsrc=2&OS=Windows+XP-5.1.2600-Service+Pack+3-SMP&LANG=1028&PN=Userinit+Logon+Application&VER=5.1.2600.5512&FN=userinit.exe&Created=388f03e4&Size=25088&MD5=613d7c29c9e3e2375971da7e42e4e330&SKIMP=da965702f9c1d22507eb2ddfd092dbc2&&CT=6003&EV=1&SUB=3&SEV=3&ARG1=C%3A%5CWINDOWS%5Cexplorer.exe&ARG2=80000091
FWIN,2014/04/09,22:48:50 +8:00 GMT,192.168.0.1:4,192.168.0.100:2869,TCP (flags:S),http://fwalerts.zonealarm.com/fwalerts/fwanalyze.jsp?V103=AcCoAAHAqABkBAAAADULAAABAAAAAQAAAAIAAAABAAAAooYBADAxMDIEBAIAAQANAQLN/gEAAAAAAAACQAAA//8Q+ZLN36703894139469-1001,,,,Windows+XP-5.1.2600-Service+Pack+3-SMP,12.0.118.000,ExtBlockAll2,j5hvqhisiu3s4he7bhx644bu4g0,2,,&CL=en&OEM=1001&SKU=0&Mode=6&Product=ZoneAlarm
OSFW,2014/04/09,22:51:16 +8:00 GMT,UNKNOWN(0),Norton Identity Safe,C:\Program Files\Norton Identity Safe\Engine\2014.7.0.43\nst.exe,DRIVER,MODIFY,,NCO,http://osalerts.zonealarm.com/osanalyze.jsp?Product=ZoneAlarm&ProductVersion=12.0.118.000&HU100=ZLN36703894139469-1001&CL=en&OEM=1001&SKU=0&Mode=6&Qsrc=2&OS=Windows+XP-5.1.2600-Service+Pack+3-SMP&LANG=1028&PN=Norton+Identity+Safe&VER=2014.7.0.43&FN=nst.exe&Created=446c25a0&Size=130104&MD5=97c152de06f2bef0bb14fda3f187efa9&SKIMP=5f325b3a7ca7058fefcd2e344e1f1f1f&&CT=3008&EV=7&SUB=26&SEV=3&ARG1=NCO
OSFW,2014/04/09,22:51:16 +8:00 GMT,ALLOWED,Norton Identity Safe,C:\Program Files\Norton Identity Safe\Engine\2014.7.0.43\nst.exe,DRIVER,MODIFY,,NCO,http://osalerts.zonealarm.com/osanalyze.jsp?Product=ZoneAlarm&ProductVersion=12.0.118.000&HU100=ZLN36703894139469-1001&CL=en&OEM=1001&SKU=0&Mode=6&Qsrc=2&OS=Windows+XP-5.1.2600-Service+Pack+3-SMP&LANG=1028&PN=Norton+Identity+Safe&VER=2014.7.0.43&FN=nst.exe&Created=446c25a0&Size=130104&MD5=97c152de06f2bef0bb14fda3f187efa9&SKIMP=5f325b3a7ca7058fefcd2e344e1f1f1f&&CT=3008&EV=7&SUB=26&SEV=3&ARG1=NCO