Apple apps not allowed

I am new at using this and need help....I am using all Apple products and don't understand how to list apps as allowed? For example, with FB Messenger kids, I have it on the allowed list and my son is able to access it, but with each tap on the iPad within that app, he get site message "Website Blocked" and "A website you're trying to visit has been blocked based on your house rules." But it isn't blocked!

But I want to know generally how to allow actual apps since they aren't websites really.

Thanks!

Hi Dbarazandeh,

Welcome to Norton Family forum

We could see that "Social Networking" and "Online chat" Categories are disabled in Child's Web protection settings. As FB Messenger Kids application comes under this category, the urls related to this app are blocked.
Could you please enable both the categories for the child in the Norton Family Portal, Open Norton Family Companion application once and then try accessing Messenger Kids again?

Please keep in mind that enabling "Social Networking" category will allow the child to access all social networking sites(like Instagram, Twitter etc) and applications in the child's device.

Please let us know in case of any more queries.

Regards,
Anand