Australian phone number shut down

Archive
1

I've tried to call but the phone number is shut down.

I subscribed to the safe email add on - but it tells me that my email address is invalid.

I found a phone number that would work - but it ended up being a scam.  How do I get help from Norton?

2
PamelaB:

I tried multiple times to get Kate to help - with no forwarding to a human.

I wish I could see what's happening, your side.

on my side = "Manage my account" => "Something else" => type "Live Agent" forwards me to a Live human Agent. 

  • In Chat dialog click "Manage my account" => click "Something else" => type "Live Agent" => until you see "I am transferring you to a specialist for further assistance". 

 

PamelaB:
I subscribed to the safe email add on - but it tells me that my email address is invalid.

Do you find your Email provider listed as monitored by Norton Safe Email?

Supported Email Providers monitored by Norton Safe Email
http://Supported Email Providers monitored by Norton Safe Email

3

I have done that and the number for AUSTRALIA is listed - I dial it and it has been disconnected.

 

4

Thank you for reporting this on the Norton Community. We are looking into it. 

5

As mentioned - that phone number does not work - it has been disconnected.

6
PamelaB:

No the 1800 565 857 number listed for Australia has been disconnected.
I tried multiple times to get Kate to help - with no forwarding to a human.

Thanks for confirming 1800 565 857 has been discontinued.

ChatBot Kate can be a challenge.  Sorry!
~ my "When you're in a Chat session" usually works, my side.  Sorry!

When you're in a Chat session.  
Just click any presets until you see "Something else" &or you can type your message. 
for example:  "Live Agent".  

I used to post....

  • In Chat dialog click "Manage my account" => click "Something else" => type "Live Agent" => until you see "I am transferring you to a specialist for further assistance". 

.... but, the last time I was in a Chat Session.  I was able to type "Live Agent" in the first dialog...then after a few Kate messages.   I was able to see "I am transferring you to a specialist for further assistance". 

https://community.norton.com/en/comment/8546876#comment-8546876

~ try Norton Official Social Media Support = No Bots

Thanks again,
Regards w Respect

7

No the 1800 565 857 number listed for Australia has been disconnected.

I tried multiple times to get Kate to help - with no forwarding to a human.

8
PamelaB:

I subscribed to the safe email add on - but it tells me that my email address is invalid.

fwiw ~ 
Fix Norton Safe Email Product Errors
https://support.norton.com/sp/en/us/home/current/solutions/v20231107200425286 

Supported Email Providers monitored by Norton Safe Email
https://support.norton.com/sp/en/us/home/current/solutions/v20230919184340800

Set up Norton Safe Email
https://support.norton.com/sp/en/us/home/current/solutions/v20231009180506417

Caveat: I've no experience with Norton Safe Email

9

~ Australia AU

Norton Official Support is via Chat or Phone.  No Email support.

Contact Norton Support 

Contact methods:

If the suggested topics do not help.  
My topic is not listed above =>
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View Phone Number =>

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Please Contact Norton Support regarding your Norton account/subscription/payment/refund.

Please see your Norton account to manage licenses/subscriptions.
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Please post progress. 

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  • Please whitelist-allow 'support.norton.com', 'my.norton.com', 'login.norton.com', 'buy.norton.com'

When you're in a Chat session.  
Just click any presets until you see "Something else" &or you can type your message. 
for example:  "Live Agent".  

I used to post....

  • In Chat dialog click "Manage my account" => click "Something else" => type "Live Agent" => until you see "I am transferring you to a specialist for further assistance". 

.... but, the last time I was in a Chat Session.  I was able to type "Live Agent" in the first dialog...then after a few Kate messages.   I was able to see "I am transferring you to a specialist for further assistance". 

https://community.norton.com/en/comment/8546876#comment-8546876

10

~ Australia AU

Norton Official Support is via Chat or Phone.  No Email support. 
Support request generates case number/identity verification code.
Chat Support offers save & print transcript. 

  ~ Contact Norton Official Support ~

Please review How To Contact Norton Official Support

Norton Official Support via social media. 

Norton Official Support via social media.

11

@PamelaB
Please advise: does published Australia phone number work?

Note: from my location: View phone number renders various Australia phone numbers.  Sorry
Please try View phone number from your location.  Thanks

12

Just go to nortons webpage and change the land to Australian then you can see you phone number