I do not like submitting my credit card details to Norton for auto annual subscription. So, I bought a copy of Norton 360 from a retail shop. When I tried to activate my purchase, the activation process insisted that I had to register to annual subscription and submit my credit card details. This just goes against my intention. I called Norton Helpline. The agent told me that I must register annual subscription first including providing credit card details; after that I can go back to my account to cancel the subscription. Not doing so, I will not be able to activate the product though I already paid for the product. I want Norton to remove this compulsory submitting credit card details process. I'd like to hear a response from Norton.
~ fwiw: for users that pass this way
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Norton provides subscription terms on product page...your location:
for example: us.norton.com
* Important Subscription, Pricing and Offer Details:
- Contract Type: contract for a monthly or annual subscription, starting when the transaction is complete. Click here for our Terms of Sale.
- Set-up: to get the protection/service started, you must download and install on each device and/or complete set-up.
- Free Trial: payment method required if signing up for a free trial (credit/debit card or PayPal only). When the trial ends, the paid subscription starts and the first term is charged, unless cancelled before. Special offer(s) may expire.
- Renewal Cycle: automatically renews after the initial term and is billed monthly or annually depending on your billing cycle, unless the subscription renewal is cancelled before the day you are due to be charged in your account or by contacting us here or at 844-488-4540. Click here to learn how.
- Renewal Prices: may be higher than the price for the initial term and are subject to change. Renewal prices can be found here. Annual payments are charged up to 35 days before the subscription is due to renew, and we send you a notification email with the renewal price before.
- Cancellation & Refund: you can cancel any of your contracts and request a full refund within 60 days of purchase for annual subscriptions and within 14 days of purchase for monthly subscriptions. For each annual renewal payment or free trial with paid annual subscription, you can request a full refund within 60 days of being charged. For free trial with paid monthly subscription, you can request a full refund within 14 days of being charged. For details, visit our Cancellation & Refund Policy. To cancel your contract or request a refund, click here.
- Updates: your subscription may include product, service and/or protection updates, and features that may be added, modified, or removed, subject to the acceptance of the License & Services Agreement.
- Usage: for non-commercial household use only. If you have issues adding a device, please contact us.
Virus Protection Promise: You must have an automatically renewing device security subscription with antivirus for the virus removal service.
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~ fwiw: for users that pass this way
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Norton subscriptions are recurring term subscriptions. Norton subscription requires user account and user payment method for recurring subscription service. Virus Protection Promise requires user activate automatic renewal.
Norton subscription purchase includes Automatic Renewal Service. At the end of Your Service Period, the Service will be renewed and Your payment method will be charged the then-current renewal price (plus applicable taxes) automatically, without any additional action by You. At any time after Your purchase, You may change Your subscription settings, including cancelling Your automatic renewal, at my.norton.com.
Please see your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions
When you stop your subscription from automatically renewing:
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Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
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It typically takes a few hours from your request for the change to take effect.
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Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.
Learn more about your automatically renewing subscription
You have an automatically renewing subscription if you have: subscribed to it directly with us, pre-paid it at retail or e-commerce outlets, or activate the subscription renewal in your account or by contacting us.Pre-paid subscriptions purchased at retail or e-commerce outlets are recurring subscriptions that automatically renew after the initial term you have pre-paid at retail or e-commerce outlets. For their activation and use, you need to sign up online and save your billing details in your account. No charges occur before the day you are due to be charged for the subscription renewal. If you don’t wish to renew, cancel the renewal in your account at any time before the day on which you are due to be charged.
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558
FAQ: Norton subscription and renewal
I have already paid for Norton, why do I have to provide the payment information? ›
You purchased a recurring subscription that renews annually after the initial term. To be able to renew your subscription after the initial term, we need your payment information. The accepted payment methods* may vary depending on the country.
You won't be charged until the subscription term you already paid for comes to the end, and before billing, you receive a notification email to alert you about the upcoming subscription renewal and its price.
Is there anything I can do to skip this step of providing the payment information? ›
The subscription that you bought requires providing this information before activating it. Once activated, you can still log into your account and cancel the Subscription Renewal.
https://support.norton.com/sp/en/us/home/current/solutions/v126985328
Just an added thought to the thread. Having to submit credit card information to activate a product already purchased is BS. No matter the rhyme or the reason. Why on earth would anyone have to give a company financial information just to activate an already purchased product, ONLY to be inconvenienced to remove it? The customer has the right to "renew" once that time approaches, not having it "automatically" renewed 45-60 days prior to the subscriptions expiration. Further inconvenienced, to have to deal with support for a refund in the event they no longer need or want the product. The reason for the CC requirements, in a nutshell? Its not about an improved user experience, that too is BS, its policy and marketing. A better customer experience is actually listening to your customers. Just my dime on the subject. You're side my vary.
SA
I am not from Norton and I do agree with you in principle that requiring payment info is somewhat intrusive. However, you will find that many other antivirus software products like McFee and Bitdefender require this info also for auto renew. Seems to be the industry standard.
Quite simply I do as you have done and just activate the product and then sometime later go back and remove auto renew and remove payment info. It is a little tedious but worth the time since you might get stuck with paying next year for a product you no longer want.
I doubt if Norton will remove this restriction and even if they will answer your query here but I will stay tuned.