Auto-Protect Error on Mac OS 10.8.3

Archive
1

 I discoved that auto-protect was turned off. I recently updated to OS X.8.3. When I attempted to turn auto-protection on, I received an error message: Norton AntiVirus Error  Norton AntiVirus Auto-protect cannot run with the 64 Bit Kernel, then re-enable Auto-Protect

 

Please advise

 

2

From the message, it sounds like you are using NAV 11.x, which is not compatible with 10.8.3.  You'll need to upgrade to NAV 12.

 

3

I have this problem happening to me as well.

 

I am using the latest software: Antivirus 12.4.1 (73), Norton Internet Security 5 - 5.4.1 (34), and  MAC OS X 10.8.3. Also, the Norton Internet Security says that my Max is not protected.

 

I thought that I had seen that this was a bug in the Norton Software and that it would be fixed in the latest software.

 

Thank you, Helen

4

Helen,

 

Can you elaborate on the exact message you're seeing?  I'd be surprised if it's mentioning the 64 bit kernel, since you are using 12.4.1, but I could be mistaken.

 

Thanks,

Lee

5

I was using the uninstall program in the Symantic Solutions folder, but apparently it left a few remnants.I have used Norton for at least 6 years.  I was still seaching and found the following in Nav 12 for Mac Woes by Lee_G:

 

    ftp://ftp.symantec.com/misc/tools/mactools/RemoveSymantecMacFiles.zip

 

I ran the snippet and then reinstalled NIS, and it works.

 

Thank you, Helen

6

OK, that would explain it, though I'm not sure why the uninstaller left some of the old version behind.  I'm glad you were able to get it working.

 

-- Lee