Auto-protect off

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Welcome to our forum

Could you please tell me what is the exact version you are running?

I have version:

 

10.4.0.13

 

Thanks


1Ckdqueen wrote:

I have version:

 

10.4.0.13

 

Thanks


Aha
a 2007 version. Did you try it with a 2008 version?

No, I have never upgraded beyond 2007.


1Ckdqueen wrote:
No, I have never upgraded beyond 2007.
If I'm not mistaking your key should work on 2008 as well. For how long is your key valid? How many days are there left?
You might try it. 

you can download the trial - which will pick up your existing subscription for 2007 during install - from here:

 

http://nct.symantecstore.com/fulfill/0184.065

 

i'd upgrade and see if that doesn't resolve the problem.

 

mel 

4 Likes

Hi -

 

I have been having daily issues with the auto-protect. It shows error, the "fix now" does not work either. And every time I reboot I have to go download the fix, sometimes it works and sometimes it does not. I also have to download both fixes because you never know which onis going to work. This has become extremely aggravating!!!! It usual take about 6 times of going through the process to fix it. There has got to be something that is a permanent fix.

 

Thank you,

D

hi D - i'd like to confirm what's going on and get a few more details. please confirm the following:

 

  1. you are running norton internet security 2008 (can confirm the exact version through Help & Support and then About from the One Click Support menu and then the Internet Security tab)
  2. you intermittantly receive notifications that auto-protect is off and when you click "FIX NOW", nothing appears to happen
  3. when you reboot, you are notified in some way (details here would be great) to download a fix and sometimes a secondary fix (title of documents or something would be great to know as well), which sometimes works and sometimes does not

final question - is anything else in the main protection center window ever show at risk? your subscription of definitions being out of date?

 

thanks,

 

mel