Auto Renewal Charge - Norton Has Taken Lots Of Money - No Refund

[Sarah_Harrison]

Hi,

I purchase my norton delux 360 from a shop. I always take off the auto renewal but I must have forgotten to do this. I did not realised that auto renew was on my norton and did not know the date of renewal as it does not show up on the Norton home page when you sign in anymore.
I was charged over seventy four pounds for something that would have cost me under twenty pounds from a store. I am not working and need the money for food, bills etc. Norton are not being helpful and I do not think I will get any kind of refund. I have spoken to them over the phone and live chat without any real help and no refund of substantial partial refund.

Please can someone help and I really do need the money.

I will never purchase another norton product again and I have been with them for years

Thank you

[Sarah_Harrison]

Hi,

would someone be able to give me some much needed advice please. I am in England and have not had any help from Norton via phone or chat sessions. seventy four plus pounds is a huge amount of money when you are not working.
thank you

Kindest regards xxxxxxxxxxxx

[bjm]

@Sarah_Harrison

Auto Renewal Charge - Norton Has Taken Lots Of Money - No Refund
I purchase my Norton 360 Deluxe from a shop.

And what does “shop” say…?

@Sarah_Harrison

Auto Renewal Charge - Norton Has Taken Lots Of Money - No Refund
I am in England and have not had any help from Norton via phone or chat sessions. seventy four plus pounds is a huge amount of money when you are not working.

Cancellation & Refund Request here

~~ You have 60 days from being charged to request a refund ~~

Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
• Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

Cancellation & Refund Request here

• Norton Cancellation and Refund Policy here
• Stop your Norton subscription from automatically renewing here
• Learn more about your automatically renewing subscription here

~~ You may cancel subscription renewal anytime and delete billing profile ~~

• Important Subscription, Pricing and Offer Details:

• Details: subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless cancelled first.

• Renewal: subscriptions automatically renew unless the renewal is cancelled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here.

• Cancellation & Refund: you can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For annual renewal payments (including post-trial payment), you can get a pro-rated refund of the remaining months left in your term. For details, visit our Cancellation & Refund Policy. To cancel your contract or request a refund, click here.

https://uk.norton.com/products/

• Norton Cancellation and Refund Policy - UK - here
• Norton annual and monthly subscription refunds - UK - here

Please review: Contact Norton Support

[bjm]

Hello @Sarah_Harrison