Norton AP sent me warnings on my old laptop that I was no longer protected and needed to renew. I did not renew because I was buying a new laptop. In March I looked at the statement of a credit card that I no longer use but periodically check to make sure there aren't any unappand found that Norton had auto renewed the protection on my old laptop. I called them and they said that they could cancel but could not refund because I was past the 60-day refund period. I told them that I should have been notified and they said that they sent me an email. I searched my email box and there was not an email so I searched my spam box and there it was in spam. I called them back and told them that this is not acceptable. They should be sending a letter out for renewals because they know that many of their messages get sent to spam. The customer service rep said that she cannot issue a refund so I requested to speak to a supervisor. She said that the supervisor was just going to tell me the same thing; no refund. I told her that I would stay on the phone all day and work my way up the chain of command. She put me on hold and returned a short time later stating that she had been given permission to issue a prorated refund which I hesitantly accepted. I appreciate the refund but I am still disturbed by this practice. Many companies do auto-renewals and it's just not working for customers and it can't be working for companies because all they do is make customers angry and lose future business.