automatic live update does not work

 In my Norton Security Settings menu, "Automatic LiveUpdate" is selected. However, it does not appear to work. I must update the product manually ever day, and if I forget, sometimes there are as many as 4 new updates downloaded and installed.

I asked Norton customer service chat, but all they want to do is auto-connect to my computer, which I am not comfortable with.  Can anyone please help me?  Does my live update work?  Is there a log file that shows this?  Where is it?  How do I read it?  Thank you.