I have the following questions...
1. WHY am I forced to screw around with turning off Automatic Renewal???? Norton should aloow me to sign up IF I WANT IT....NOT.... Be forced to spend my time in your damn system trying to turn it off.
2. WHY after being a Norton customer for years do you consistantly try to rip me off with higher prices than a new customer or those that get discounts. WHY!!!! WHY!
The BIG DEAL here is that this type of corporate behavior is exactly the type of scams that people are trying to avoid by purchasing norton. Whatever trust customers might have previously had is totally negated by this form of greed.
What a shame. There is no reason for a company to screw customers other than GREED! You can pay with Pay Pal.... then go into Pay Pal and turn off the renewal. As customers, we shouldn't have to worry about all of this. I have been in business 42 years and still have good customers because we DO NOT do crap like this. Even worse, Norton doesn't care. But, at some point they will.
That is NOT my experience. I bought a retail box set of norton 360 and signed up in order to be able to use it. The next week I went to my account and deleted the auto-renewal in the only manner that I could easily find. Perhaps there are other links, but immediately after cancelling the renewal I tried to download virus updates and it wouldn't do it. I then reinstated the auto renewal and it did update as expected.
The whole mess is just a feeble attempt to part customers with maximum money. I really hope it backlashes severely.
No @GGW01, as long as your license is valid, you still get updates till experation date. That's what you payed for!!
You can simply end your automatic renewal (=subscription) anytime in your userid and simply buy a retail license and activate it at experation date.
After activation just remove your automatic renewal again AND your payment data in your userid.
The sneaky thing with Norton 360 is, that you cannot register without payment data and that automatic renewal is always on afterwards. With Norton Security this was/still is not the case.
The problem is the sneaky ba$tards won't supply updates if you cancel your subscription license for norton to steal from you. To use norton with the current system, you have to remain subscribed until about a week from expiration and then cancel after a final update. You can purchase a retail version way in advance and just not use it until after you have cancelled and start all over again.
I can tell you feel some kind of way about it. LOL. I'll definitely cancel auto-renew right away IF I decide to go that route. Thx.
NEVER! EVER NEVER! Let folks auto debit your account. This is EXACTLY why they want to do this...and NORTON has become a perfect thief! Especially since they either bought or were bought by Life Lock. We had 4 machines on Norton. I am down to 2 machines and when this expires it is GOOD BYE NORTON! PC Matic is who we are going to. Not in love with it but it works and gets me away from Norton. You CAN turn off auto re-new as well in your Norton account. If you want to save even more.... go Google Norton 360... or what ever you are using and you can get it for $29 to $39. NORTON SUCKS!!!! I refuse to do business with anyone that thinks they must auto debit my accounts.... NO! I refuse. Good luck!
So I stumbled upon this after my credit card had changed and Norton could no longer auto-renew my subscription. In 2015, I had renewed for what looks like 3 years at $134.99. In 2018, I renewed for 2 years at $119.98. But last year (2020), it auto-renewed at 139.99. I guess the Auto-renew started in 2018 or so? So in that one year, without my taking notice, it had moved to more than more than double the price ($119 for two years to $139 for one year). This year, I happened to have my credit card replaced, so it's been trying to auto-renew to the old card. I got notices in Email that it could not. I go online to change that just today and noticed that since I'm doing it manually, the renewal fee is $89.99. That's $50.00 less than last year. So what's up with that? At this point, I'm still deciding what I'll do. If I stay with Norton, I'll definitely change the auto-renew feature RIGHT AWAY! But I might move on simply due to what appears to be deception. I don't know at this point.
The 'Fiction book and Movie 1984 is simply taking a LOT longer to come to reality than expected. Children were educated Far better 30-50 years ago... They questioned Far More than Generations today. That's why..when we left Vietnam in the 'mid '70s... Anyone More than 'simple Farmers' were Targeted for Slaughter.. Thus creating the Great Exodus of the 'Boat People'...
In today's world.. you have the Preditors and the Prey.. Nothing More..Nothing Less.
WHY ELSE would companies use AGGRESSIVE 'Marketing Techniques' to FORCE People to View their ADS and Take their aggravating Phone Calls. Norton is a BUSINESS.. to Make PROFITS.. as they ALL ARE...
Not an answer..I know.. but that's my view of it.
Regards
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BULL PATTIES! GREAT BIG TEXAS BULL PATTIES!!!!!! Norton sucks.... they have gone to hell in a hand basket. PERIOD!!! We have two computers left for a few months and then it is GOOD BYE NORTON!!! I can be treated like this anywhere!!!!
You purchased a recurring subscription which will automatically renew annually after the initial term. To be able to renew your subscription after the initial term, we need your payment information. The accepted payment methods* may vary depending on the country.
To cancel your subscription, sign in to your account and visit the My Subscriptions tab, or we'd be happy to chat about it. After cancelling, your subscription will not automatically renew. However your protection will continue through the end of your current paid term.
Subscribing to our automatically renewing Norton subscription service ensures that you do not lose your protection. It means you do not have to remember to go back and renew your subscription to stay protected. We send a notification email before each upcoming annual renewal (usually about 30-45 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
Another benefit of subscribing to our automatically renewing subscription is that you gain the benefits of the Norton Virus Protection Promise. From the moment you subscribe you will have access to Norton experts that can help keep your devices virus-free or give you a refund*.
*Restrictions apply. Must purchase, renew, or upgrade your Norton qualifying subscription directly from Norton Online Store, or activate Automatic Renewal with NortonLifeLock.
https://support.norton.com/sp/en/us/home/current/solutions/v126985328
After cancelling your recurring subscription, your subscription will not automatically renew. However your protection will continue through the end of your current paid term.
After cancelling your recurring subscription, your subscription will not have the Norton Virus Protection Promise. However your protection will continue through the end of your current paid term.
If you choose to cancel automatic renewal on your current protection, you must manually renew your subscription before it expires or risk losing it.
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126
Norton Virus Protection Promise
https://us.norton.com/nortonservices/guarantee/protection-promise
Virus Removal Guarantee or Your Money Back
https://us.norton.com/nortonservices/guarantee/virus-removal
Let me see if I understand.. I can 'Opt out' of the Auto-Renewal requirement at ANY time after activating my Norton account.. but IF I DO.. Then My Norton Anti-Virus is NO LONGER WORKING?.... Or is it that there is NO 'Guarantee' that it will actually stop or remove Virus infections? Something does not sound right.. If I 'Opt OUT' do I STILL have Virus Protection... or NOT?
How close to the Auto-Renewal Date shown can the Opt -out be Used?
Any response would be appreciated.
Norton will screw you ever chance they get. They wanted $119.00 for my re-newal. I simply downloaded their product for $19.95, installed it and went on my way. I ALWAYS turn off automatic re-newal for this reason. Norton has gone to hell in a hand basket!
Norton have offered me renewal of my Deluxe 5 user service for £29.99.
Amazon are offering Deluxe 5 user for under £14.00.
Is there any difference between the two products ?
As a pensioner the difference is a lot of money !
Mr. Stanyon,
Your experience with Norton renewal vs. buying the exact product retail for a much cheaper price is the substance of this forum thread. You are another victim of corporate greed and the greedy are hoping that you will just follow their scheme without complaining. Congratulations for not being part of the sheeple herd and questioning the scumbag policy.
To answer your question; yes, they are the same product with very minor differences in how they try to keep bleeding money out of you.
There are solutions, however to get the retail (cheaper) product to work after you buy it. An internet search should give you enough information.
You may be able to add the new software to your current subscription and contact the right department of Norton to allow this without a credit card. This involves a lot of effort on your part and Norton is hoping that you won’t want to dodge all of the roadblocks in your path and hoops to jump through. But if you think of it as wasting valuable time of Norton employees if you have the time to pursue this course, maybe if enough people do it, somebody in management will take notice. Don’t think that an entry into this forum will ever be viewed by Norton management; this is just regular folks attempting to do the support work for free.
The BIG problem with Norton is that they want your credit card before they will allow you to use the new or the renewal software. In either case getting you to roll over and give them money annually is the short term goal; adding you to the growing volume of surveillance capitalism is the longer term goal. In other words they want you to pay them extra to allow them to make more money off of selling your traits on the open market all while claiming that they want this information to improve their products. Search for ‘surveillance capitalism’ for further explanation.
Norton have offered me renewal of my Deluxe 5 user service for £29.99.
Amazon are offering Deluxe 5 user for under £14.00.
Is there any difference between the two products ?
As a pensioner the difference is a lot of money !
No one in these forums can process subscription and payment issues. Your only option is to contact Norton Support. www.norton.com/contactcs Be aware that the wait times a longer than usual due to reduced staffing due to the Covid pandemic.
Dear Norton support team .
Today I received a message from my Credit card that my account was charged with the amount of 109,99 Euros
I feel the cost for the renewal is excessive taking under consideration that if I buy same product on line the cost is not more than 60.00 Euros ( https://gr.norton.com/products/norton-360-premium ) for 10 users !!!!!!!!!!!!!
Pls check the invoice and reimburse the soonest possible the excess amount .
As you can see I am Customer of Norton for many years .
Thanks in advance, Pls send me ASAP your response .
LifeLock was / is a company that SUPPOSEDLY tracked your info on the dark web, tracked and SUPPOSEDLY prevented or compensated customers if they used life lock asnd then were scammed or their info was used by a scammer to rip them off .... steal their identity etc. My guess ...and that's all it is.... lifelock was / is the scammer. WHY Norton would decide to tie up with them must simply boil down to profits. I didn't know about the Broadcom acquisition. No telling. It all boils down to profits....which is fine except when you rip off customers to make those profits.