Automatic subscription renewals

[Denis_Hunt]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: I refuse to allow Norton to automatically renew my subscription 35 days before the due date. There is no way they would lend me money for 35 days without charge. I did not sign up for automatic renewal to lend them money. I have cancelled my subscription and I will renew on the due date.

Detailed description: See above

Product & version number: Norton Antivirus

OS details: MacOS

What is the error message you are seeing? I don’t see any error message. Norton is making an error by trying to make me pay 35 days in advance.

[bjm]

@Denis_Hunt

Norton is making an error by trying to make me pay 35 days in advance.

Hello @Denis_Hunt
are you US?

Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand.

[…]
Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
[…]
FAQ: Norton subscription and renewal [here]

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

Norton Cancellation and Refund Policy [here]

Cancellation & Refund Request [here]

Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

FAQ: Norton subscription and renewal [here]

Norton annual and monthly subscription refunds [here]

Contact Norton Support
Top reasons customers contact support [here]

• Manage your account
• Learn more about your automatically renewing subscription
• Stop your Norton subscription from automatically renewing
• Request a refund for an annual renewal fee

Product Return Form for products purchased in the US & Canada [here]

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Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.

Manage Renewal on your My Subscriptions page [here]
for example:

Manage Renewal →

Unsubscribe →

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Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.
for example:

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Norton Community is primarily user-to-user “working” product help.
Norton Community does not have access to your Norton account, subscription nor payment profile.

Contact Norton Support [here]