Automatic Update fails to activate

Norton Security | Norton Internet Security
1

My 360 Premier 5.0 subscriptions shows as expiring in March 2013. Today an update was automatically downloaded and installed, but upond reboot, it fails to activate and now I have no firewall. What am I to do?

 

Brion

2

Hi brion,

 

Can you open N360 and click Support > Subscription Status.  This will link with the Norton Servers.

 

If this fails you might need to uninstall/reinstall,  but try the above first.

 

Let us know how you get on.

 

Dave.

3

Hi,

 

yes, I've done that. It claims my license expired (it could be checking prior licenses and not the most recent one since I've had quite a few over the years). Since it just installed this update, I'm not sure how a new install would help, but I could download the latest and try it once I get back home.

 

Brion

4

What version does your product show? Support - About.

 

Check your system time and date.

5
brion wrote:

Hi,

 

yes, I've done that. It claims my license expired (it could be checking prior licenses and not the most recent one since I've had quite a few over the years). Since it just installed this update, I'm not sure how a new install would help, but I could download the latest and try it once I get back home.

 

Brion

In your case you might be best contacting Customer Support to sort out your activation issue.  You can reach them at http://www.norton.com/chat.  Live Chat is usually the quickest.

 

Dave.

6

Thanks for the suggestion to try a chat session. It was suggested I enter my product key again by hitting the "Renew Now" button it was offering me and then selecting "enter a product key". That worked. I'm not sure why the automatic download thought my license was expired and it may happen again in the future, but hopefully I'll remember to use this approach. I'm a little surprised that it turned everything off, including the firewall because it thought my license was expired. I thought an expired license would only result in no future updates, but that it would protect me with the current version until I got another license. I normally look for one on sale a few months before it expires, so I'm ready for it.

7

You're welcome.

 

I would have thought the upgrade would already be activated too.  It was in my case when v6 first came out....

 

Yes,  as you have found out,  once your subscription ends,  so does your protection.  If you purchase a new sub' from a retail store just enter the new Product Key a day or 2 before your sub' ends.

 

Dave.

8
brion wrote:

I'm a little surprised that it turned everything off, including the firewall because it thought my license was expired. I thought an expired license would only result in no future updates, but that it would protect me with the current version until I got another license. I normally look for one on sale a few months before it expires, so I'm ready for it.

Glad to hear you have it fixed.


For a number of years now, Norton has disabled the whole program when the subscription expires. This is done because running an out of date anti virus is almost as bad as having none.It gives a false sense of security.

 

With 10s of thousand new malware variants released every day, Norton cannot take the chance of something getting into a supposedly protected computer, and being blamed for it.