This is the worst customer service department in Canada. BY far. Not sure how they stay in business. A gentlemen yesterday told me to go pay for a local technician, another lady made me do the same step and restart my computer 25 times. You are dealing with a whole lot of people who don't know what they are doing. No one calls you back as promised. My computer was half working due to a virus, I called Norton for support, they told me to refresh my settings and now my computer is broken. This customer service team is a scam, you pay for a service you don't get.
I originally got the virus because they had removed Norton from my computer, then it got worse because they didn't know how to fix it. I was promised a call back to get help 2 weeks ago, I am still waiting for that call. The manager Louie pretended he never said that. The people are condescending. I now have a computer that doesn't even turn on properly. This is a publically traded company, this is embarassing. WHO CAN I SPEAK WITH IN CANADA OR THE US?