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Issue abstract: Backup Error since upgrade to Win 11
Detailed description: Backup won’t run automatically since I upgraded to Win 11. It continually makes me stop the VPN protection.
Product & version number:
OS details:
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
Hello @Christine8
VPN, as you know, can slow down your internet connection/speed and increase latency because your internet traffic goes through the VPN server.
Common Reasons for slow internet connection/speed.
Distance to the server:
The farther you are from the VPN server, the longer it takes for data to travel, increasing latency.
Server load:
Too many users connected to the same VPN server can overload it, leading to slower speeds.
Encryption level:
Stronger encryption is more secure but requires more processing power, which can slow your connection.
Your internet connection:
The overall speed of your home internet connection affects how well a VPN performs.
VPN infrastructure:
The quality of your VPN provider’s servers and network infrastructure can impact your speed.
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Troubleshooting Steps to Speed Up Your VPN:
Switch servers: Select a server that is geographically closer to your actual location or one with a lower load percentage.
Use a wired connection: A wired Ethernet connection is generally faster and more stable than Wi-Fi.
Restart your equipment: Reboot your modem, router, and your device to clear out temporary issues.
Update your VPN and device: Install the latest updates for your VPN app and your operating system.
Try a different VPN protocol: Some protocols, like WireGuard, are designed to be faster than others, such as OpenVPN.
Temporarily disable security software: Firewalls and antivirus programs can sometimes slow your connection. Test your VPN speed with them temporarily turned off.
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W11 25H2?
Any pending Windows Updates?
You’ve run Norton LiveUpdate + Restart (not Shut down) machine?
You’ve tried Norton 360 → Troubleshooting?
fwiw ~ my boiler plate:
If your Norton is not working as expected and you’ve tried Troubleshooting → Reset to Default &or Repair Norton & clean re-install Norton 360…then…reach out to Norton support here.
Note: Reset to Default resets Cloud Backup
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Download and run the Norton 360 Remover tool for Windows here
Thanks so much for the reply. If I Reset to Defaults will it clear out my Password Vault? Or will that remain as is? It says to back up settings but this is the only issue is if this is affected.
Thanks again.
Norton 360 → Reset to Default…does not touch Norton Password Manager.
If you opt Reset to Default…review Norton settings are your preference.
Note: Reset to Default resets Cloud Backup
Thank you so much!!!
