Backup Issue - External Drive Not Found

Hi,

 

I'm running an older Dell Dimension PC with Windows XP and just installed Norton 360 v4.0. I would like to backup some of my files to an external hard drive (a Western Digital 250GB connected via USB), but when I go to the "Manage Backup Sets -> Where" menu the external drive does not show up on the Destination list.

 

The drive is recognized and can be accessed by Windows. Interestingly, the drive is also detected by 360 under the "Manage Backup Sets -> What" tab as a backup source. I've tried rebooting the computer and the external drive and refreshed the Destination list after each of these actions with no luck. Just for kicks, I also tried to get it to detect a USB thumb drive, and it hasn't found that, either.

 

I've searched the 360 forum and didn't seem to find anyone with the same trouble on version 4.0. Any help would be greatly appreaciated.

Hi,

 

I'm running an older Dell Dimension PC with Windows XP and just installed Norton 360 v4.0. I would like to backup some of my files to an external hard drive (a Western Digital 250GB connected via USB), but when I go to the "Manage Backup Sets -> Where" menu the external drive does not show up on the Destination list.

 

The drive is recognized and can be accessed by Windows. Interestingly, the drive is also detected by 360 under the "Manage Backup Sets -> What" tab as a backup source. I've tried rebooting the computer and the external drive and refreshed the Destination list after each of these actions with no luck. Just for kicks, I also tried to get it to detect a USB thumb drive, and it hasn't found that, either.

 

I've searched the 360 forum and didn't seem to find anyone with the same trouble on version 4.0. Any help would be greatly appreaciated.