I have been fighting this issue with Tech Support for 3 weeks without any resolution. When I run backup, the Advanced Details screen shows three "Failed: Out of Space" messages. I have over 500gb of free space on my external drive and the total of the three .avi files is 10gb. Why these files fail to back up is a mystery. HELP!!!
Please provide the following information:
- Your Operating System
- Your version of Norton 360
- Model/Type of external drive to which you are trying to run backup
- Screenshot of the error message.
Yogesh
I had the same problem. I believe it is to do with the file system format of the backup drive (usb drives default to a format of FAT 32 rather than NFTS and so can only handle a maximum of 4GB file sizes). See http://www.cknow.com/cms/articles/why-cant-i-copy-a-large-file-despite-having-larger-free-space.html for further information.
Good thought about FAT32 although from XP onwards you can't format that large a drive in FAT32 using Windows but have to use a third party application, from what I've just found on Google.
Let's see what he says.
Hi Rowlandsb,
Welcome to Norton Community!
Can you provide more information regarding the problem you encountered? Also, let us know the free disk space in your C:\ drive.
Yogesh