Backup settings gone, can't manage backup settings

Hi, I recently got a At Risk warning telling me that to enable backup, I need to specify a backup destination in the Manage Backup Sets tab. I don't know how my settings got erased, but when I try to go into Manage Backup settings, it just freezes. And when I try to close it, it askes me if I want to save settings. If I choose yes, it crashes and I can't reopen Norton until I restart my computer. Can I know why my settings got erased, and if there is a way to fix this?

 

Thank you.

Hi nrtnfrm18,

 

Welcome to the Community!

 

Can you please let us know the version of Norton 360 you are running on?

 

Thanks

 

JerryM

Norton Forums Moderator

Symantec Corporation