Last night I ran a full scan and set it to shutdown after completion. Today I come back to my computer and it's still trying to backup my files. It is stuck at 0% completed, I stopped the scan and tried to do only backup. This is frozen too. Any help is much appreciated.
I have this problem with my Norton Security version 22.9.3.13. I am trying to backup to Norton cloufd. The first time backup failed I started over. This time I got a screen saying backup has failed and when I clicked "Details" the response was "backup operation is running...try again later." Then I got another screen saying "Fix now, fixing quick scan, backup progressing." This fix now screen has been running for 12 hours. How long should this "Fix" take? Should I keep waiting or start the backup again?
Hello RBH13,
Can you tell us what is the version of Norton 360? (Main UI > Help > About)
What is the destination of your backup? An external drive or Norton Secure Online Storage?
" having downloaded about 30%" Do you mean uploaded?
Let us know.
Thanks!