Banking Protection/Isolation Mode Problems with Firefox & Google

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1

Banking Protection/Isolation Mode was working fine two days ago in Firefox (78.0.2), but now it isn't.

I am running Norton 360 22.20.4.57 on Windows 7 and I am logged into my Norton account in Firefox.

If I go to a site such as PayPal, the site will begin to load and then it will attempt to refresh and go into Isolation Mode, but all I get is a blank browser window.  This occurs with any banking site.

I have restarted Firefox, rebooted the PC, disabled all Firefox add-ons & extensions.  I have no idea what is causing this.

I then attempted to use Chrome.  In Chrome, it will work partially.  The site will load with the green border and it will say that Banking Protection is Enabled, but when I attempt to log in, it will continuously reload the login page in an endless loop.

Any help with this would be appreciated

 

2

Hello Meatball. Just mark your last post as the solution if you have solved the issue with the browser cookie / cache clearing.

Cheers

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Update: I deleted all cookies related to Norton and now isolation mode will function.  I would have deleted the thread but there is no option to do that.