Billin Issues

[Eric_Rust]

I am beyond frustrated at this point. I have been trying for days to reach someone about my Norton invoice, and it’s impossible to get through to a real person.

I called the number listed online (833-768-7866), and it appears to have been a scam. They asked me to download software and open my bank account—only on my computer. That is completely unacceptable.

All of this stress and wasted time could have been avoided if Norton had made it easier to find a legitimate phone number for billing support. How in the world is someone supposed to contact Norton directly?

I’m honestly ready to cancel my subscription altogether unless someone can resolve this immediately. There isn’t even an option here to contact billing.

[bjm]

@Eric_Rust

I am beyond frustrated at this point. I have been trying for days to reach someone about my Norton invoice, and it’s impossible to get through to a real person.

All of this stress and wasted time could have been avoided if Norton had made it easier to find a legitimate phone number for billing support. How in the world is someone supposed to contact Norton directly?

I’m honestly ready to cancel my subscription altogether unless someone can resolve this immediately. There isn’t even an option here to contact billing.

Hello @Eric_Rust
Are you United States?
Care to share your location…maybe, I can post Norton support phone number…your location…if you want.

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Please review: How-To Contact Norton Support

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@Eric_Rust

I called the number listed online (833-nnn-nnnn), and it appears to have been a scam. They asked me to download software and open my bank account—only on my computer. That is completely unacceptable.

listed online? where/what address or listed with search results?
Users advise users…never use “search engine” to find Norton support.

[bjm]

Cancellation & Refund Request here

Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
• Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

• Cancellation & Refund Request here
• Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store here

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• Norton Cancellation and Refund Policy here
• FAQ: Norton subscription and renewal here
• Learn more about your automatically renewing subscription here

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• How to request a refund for an annual renewal fee here

Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/products/

Users may cancel subscription renewal anytime and delete their billing profile.
Users that do not want automatic renewal are urged (by users) to Unsubscribe and Delete their payment profile…~65++ days ahead…far enough ahead to avoid being billed.

• Stop your Norton subscription from automatically renewing here

When you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Extra benefits. No extra cost. may end when you stop your subscription from automatically renewing.

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Please whitelist norton.com, login.norton.com, my.norton.com, nortonlifelock.com, support.norton.com, buy.norton.com, renew.norton.com
Please disable VPN…Ads blocker…try from Chrome.

Please see us.norton.com General Privacy Notice and Cookie Statement for additional information.

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If you see an unauthorized charge on your credit card for a Norton product, you should immediately contact your financial institution to report the fraudulent transaction. They can then begin an investigation into your account. Additionally, contact Norton’s Customer Support to register the case and provide them with more information.

Contact your financial institution: Report the fraudulent charge to your bank or credit card company as soon as possible. They will likely investigate the transaction and potentially issue a refund.

Contact Norton Customer Support: Norton Support says you should also contact Norton’s customer support to register the case and provide them with information about the unauthorized charge.

Provide additional information: Norton may require additional information, such as your account details and the specific details of the unauthorized charge, to assist you further.

Check your Norton account: If possible, review your Norton account to see if there are any details about the unauthorized charge or any other suspicious activity.

Consider canceling your credit card: If you’re concerned about potential further fraudulent activity, you may consider canceling your credit card and obtaining a new one.

File a complaint with the appropriate authority: If you are not satisfied with the resolution offered by Norton or your bank, you can file a complaint with the appropriate consumer protection agency.

Please review: How-To Contact Norton Support

[bjm]

• Norton Cancellation and Refund Policy
• Norton annual and monthly subscription refunds
• Cancelling your subscription contract or stop it from automatically renewing
• Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store
• Renewal options for Norton subscription purchased from Google Play or App Store
• FAQ: Monthly Billing
• Resolve double billing if you accidentally bought more than one Norton subscription
• Fix incorrect subscription days displayed in your Norton product
• Manage your in-app purchases from the Apple App Store or Google Play Store
• Find the receipt for your Norton purchase
• Check the order status of your purchase from Norton.com
• Learn what to do if you do not find your subscription in your Norton account
• View or manage your subscription
• Find your subscription and other Norton services information
• Message: “Internal Error: We were unable to verify your subscription due to an internal error…”
• Check your Norton subscription status
• FAQ: Norton subscription status
• Return a product purchased from Norton.com
• Request a refund for your Norton subscription purchase
• Message: “Unable to Activate: Your Purchase was successful but your license could not be activated” appears in Norton 360 for iOS
• Manage your in-app purchases from the Apple App Store or Google Play Store
• Message: “Activation Required: Your product key has not been validated by the retail store where you purchased it”
• Update your credit card information
• Update the missing information in your Norton account
• Update your personal information in your Norton account
• Respond to security incidents involving your Norton account
• Opt-out of Norton marketing and promotional emails
• Norton account does not display your devices correctly
• Message: “The product key you entered is associated with another Norton account”
• Message: “This product key is not supported for the country registered to your Norton account”
• Learn what you can do with your Norton account
• Steps to link your Apple ID or Google email with your Norton account
• Resolve errors related to Norton account sign-in with Google or Apple
• Norton account doesn’t load after sign in
• Set up Two-factor authentication for your Norton account
• Message: “Your Norton account is temporarily locked due to too many failed login attempts…”
• Fix problems when choosing a different method does not work in Two-factor authentication
• Fix problems with not receiving SMS or voice codes for Two-factor authentication
• Error: “You have exceeded the number of allowable attempts to verify the security code. Please try again later.”
• Change your Norton account password
• Reset your Norton account password if it changed without your authorization
• Respond to unrequested Norton account password reset email
• Best practices for a more secure Norton account password
• Learn how to make your passwords more secure
• Extend your protection to your other devices

[bjm]

@Eric_Rust

I am beyond frustrated at this point. I have been trying for days to reach someone about my Norton invoice, and it’s impossible to get through to a real person.

All of this stress and wasted time could have been avoided if Norton had made it easier to find a legitimate phone number for billing support. How in the world is someone supposed to contact Norton directly?

I’m honestly ready to cancel my subscription altogether unless someone can resolve this immediately. There isn’t even an option here to contact billing.

Hello @Eric_Rust
Do you have auto-renewal activated?
~ with auto-renewal active
~ from your Norton account My Subscriptions page:
https://my.norton.com/extspa/account/subscriptions

Manage Renewal → Live Support Contact → Call us at | Request callback

[bjm]

Hello @Eric_Rust

[bjm]

Please review: How-To Contact Norton Support

Chat Now → Note: type “agent” three times to reach a human agent

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Explore other contact methods →

View phone number → for example

[bjm]

@Eric_Rust

I am beyond frustrated at this point. I have been trying for days to reach someone about my Norton invoice, and it’s impossible to get through to a real person.

Hello @Eric_Rust
were you able to get through to a real person?

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Please step thru Norton Support here to reach Norton Chat agent.

1. Verify registered email address with one-time passcode sent to your email account.
2. AI agent “How can I help you today?”
3. Type your message
4. AI agent offers preset solutions.
5. AI agent “Do you need assistance with anything else?”
6. Type your message
7. AI agent “How may I be of assistance to you today?”
8. Type your message
9. AI agent “In a few words, could you let me know how I can help you today?”

• type “agent” three times to reach a human agent

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Explore other contact methods →

View phone number → Select your country:

1. AI agent requests verification code:
2. AI agent authenticates you.
3. AI agent “How may I help you today?”.
4. AI agent offers preset solutions.

• speak “agent” three times to reach a human agent

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Contact Chat Support and Norton Phone Number (related notes here)