How do I remove an item from the blacklist?
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Hi @Al_Tiller ,
Welcome to the community of support and exchange between Norton users.
I invite you to consult this support page regarding : Submit a file or URL to Norton for review.
This article explains how to report a false positive (a file or URL incorrectly detected as suspicious by Norton) or a false negative (a suspicious file or URL not detected by Norton).
Go to the Norton submission portal to submit the File or URL sample: https://submit.norton.com.
Cheers
Guillaume
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Care to share website domain name/address…space name to break link.
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Submit a file or URL to Norton for review here
Note: after submitting dispute and waiting 48 business hours with no change.
Please contact Norton support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.
Contact Chat Support and Norton Phone Number (related notes here)