In the Norton Family parent website I received the following alert for my child's account: " Blocked - Weekly time limit reached". However, I did not set a weekly time limit. I do not see a place in the Norton Family parent settings to set a weekly time limit. In addition, in a chat with Norton Family technical support, the representative acknowledged that there is no place to set a weekly time limit.
Not surprisingly, my child's computer is not blocked, which is correct since there is no weekly time limit.
Can I safely ignore this alert? Perhaps it's a 'placeholder' for a planned future feature of Norton Family?
In the Norton Family parent website I received the following alert for my child's account: " Blocked - Weekly time limit reached". However, I did not set a weekly time limit. I do not see a place in the Norton Family parent settings to set a weekly time limit. In addition, in a chat with Norton Family technical support, the representative acknowledged that there is no place to set a weekly time limit.
Not surprisingly, my child's computer is not blocked, which is correct since there is no weekly time limit.
Can I safely ignore this alert? Perhaps it's a 'placeholder' for a planned future feature of Norton Family?
Thanks again for your help. I am not at the computer where Norton Family is installed. Norton Family was installed on May 7, 2013. (Ten days prior to the day of this post.) We have received no update notifications since that time.
I have attached the settings page I see when I sign in to the parent's account. As you can see, there is no weekly time setting. I have also attached the block alert I see. Note that even though Norton Family says my child's computer is blocked, the computer is not, in fact, blocked. It should not be blocked, because I have not set a weekly maximum.
Regarding my above post: The version of Norton Family I have is 2.8.0.5
Thanks Bulldoggy. I'll report this to the team for further investigation.
Thanks,
Katie