I previously had Norton Family on both of my girls' computers and it ran fine. The subscription ran out, I renewed it, updated the NF and downloaded the new versions on their respective computers. However, one of them doesn't seem to work at all; the time limit does not lock her out when she continues to use it after curfew, the time limit does not lock her out when she has gone over her 'allowed' time for the day, the specific webpages that I put on the 'do not allow' list not only allows her to go onto eg. facebook but also does not actually email me saying that she has attempted access. Overall, very disappointed, I cannot see the point of having this Premier addition and I am also disappointed to be unable to contact anyone regarding these issues. I am posting this as a last resort as it seems I cannot get an answer from anyone and at this stage I will not be recommending this product in the future.