Hello All,
I am using windows 7 SP1, 64 bit , Sony Vaio....NORTON 360 version 21.1.0.18
My laptop keeps crashing with Blue screen error.
I have no idea whats wrong..Everything is fine when i scan..No threats found etc..But the problem does not seem to be going away at all.
Would really appreciate a help soving this.
Thanks.
Hi Peter,
Thanks for taking interest.
When bluesscreen occurs..It shuts down the PC after 20 - 25 sec.
On top it says BUGCODE_USB_DRIVER.
Unfortunately i am unable to see anything else unless the countdown saying preparing dump file or something.
I am sorry i am unable to give you detailed information as everything happens so quickely.
Hope to get a reply on this.
Thanks.
Hi amitcolors,
Please see if changing the following setting assists you in being able to read the BSOD screen:
start-->control panel-->system--> advanced system settings > advanced tab -->click 'settings' under startup and recovery -- >uncheck the box to 'automatically restart' under system failure section.
amitcolors wrote:Hi Peter,
Thanks for taking interest.
When bluesscreen occurs..It shuts down the PC after 20 - 25 sec.
On top it says BUGCODE_USB_DRIVER.
Unfortunately i am unable to see anything else unless the countdown saying preparing dump file or something.
I am sorry i am unable to give you detailed information as everything happens so quickely.
Hope to get a reply on this.
Thanks.
This may help to locate the reason for the BSOD issue. "BlueScreenView" is a tool that will display detailed information about the BSOD occurrences. Here's the link to the tool site where you can download the tool:
Once the tool is launched, you can click on a line of information and google the error for detailed information.
Hello Guys,
Tried to get details by running Bluscreenview.
It says the crash caused by -- usbhub.sys---
I have attached the image below.
Note : This happens regularly after installing NORTON 360..If i uninstall norton things are normally fine.
Any ways to solve this ?
Below is the screen ,
Hi,
I'm afraid that it could be a HDD failure. (usbhub.sys)
It might need to be replaced.
Are you able to boot and run a checkdisk or your OS doesn't boot at all??
Regards,
I can run check disk..I run it and it said "Volume is Clean" ,
Below is the report generated from Event Viewer..Results are at the end of the report. Is it helpful to determine the cause ?
Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 22-Dec-13 10:45:11 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: A-Vaio
Description:
Checking file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.
CHKDSK is verifying files (stage 1 of 5)...
199424 file records processed.
File verification completed.
279 large file records processed.
0 bad file records processed.
0 EA records processed.
88 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
279722 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
199424 file SDs/SIDs processed.
Cleaning up 951 unused index entries from index $SII of file 0x9.
Cleaning up 951 unused index entries from index $SDH of file 0x9.
Cleaning up 951 unused security descriptors.
Security descriptor verification completed.
40150 data files processed.
CHKDSK is verifying Usn Journal...
36298432 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
199408 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
8876158 free clusters processed.
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.
104755199 KB total disk space.
68838932 KB in 158835 files.
106576 KB in 40151 indexes.
0 KB in bad sectors.
305055 KB in use by the system.
65536 KB occupied by the log file.
35504636 KB available on disk.
4096 bytes in each allocation unit.
26188799 total allocation units on disk.
8876159 allocation units available on disk.
Internal Info:
00 0b 03 00 52 09 03 00 4b e8 05 00 00 00 00 00 ....R...K.......
fc 01 00 00 58 00 00 00 00 00 00 00 00 00 00 00 ....X...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
Windows has finished checking your disk.
Please wait while your computer restarts.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-22T05:15:11.000000000Z" />
<EventRecordID>7350</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Amit-Vaio</Computer>
<Security />
</System>
<EventData>
<Data>
Checking file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.
CHKDSK is verifying files (stage 1 of 5)...
199424 file records processed.
File verification completed.
279 large file records processed.
0 bad file records processed.
0 EA records processed.
88 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
279722 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
199424 file SDs/SIDs processed.
Cleaning up 951 unused index entries from index $SII of file 0x9.
Cleaning up 951 unused index entries from index $SDH of file 0x9.
Cleaning up 951 unused security descriptors.
Security descriptor verification completed.
40150 data files processed.
CHKDSK is verifying Usn Journal...
36298432 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
199408 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
8876158 free clusters processed.
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.
104755199 KB total disk space.
68838932 KB in 158835 files.
106576 KB in 40151 indexes.
0 KB in bad sectors.
305055 KB in use by the system.
65536 KB occupied by the log file.
35504636 KB available on disk.
4096 bytes in each allocation unit.
26188799 total allocation units on disk.
8876159 allocation units available on disk.
Internal Info:
00 0b 03 00 52 09 03 00 4b e8 05 00 00 00 00 00 ....R...K.......
fc 01 00 00 58 00 00 00 00 00 00 00 00 00 00 00 ....X...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>
Hi,
Try this: http://www.sevenforums.com/bsod-help-support/269253-bsod-error-usbhub-sys.html
Read with caution before applying.
What VAIO model do u have, and what Sony software installed?
Try also to remove all USB devices, boot, and plug one by one.
See what happens.
Regards,
I've suffered from the same "blue screen" problems in the past. I un-installed Norton 360 three weeks ago, and my Windows 7 HP DV7 has run wonderfullly. Tonight, I took a chance and intalled Norton 360....again. Within 15 minutes, my laptop found its way to the blue screen of death. Help.
Have you recently installed or do you have a printer driver or something similiar connected to your computer that sometimes seems to give you trouble?.........Gorpy1
Hi,
Thanks for links.
I tried following first link few days back that didnt help but will follow 2nd link and revert with results.
Go to the computer manufactures website (HP or Sony) and install the latest USB drivers availible for the model you have.
Dave
Hello All,
I am using windows 7 SP1, 64 bit , Sony Vaio....NORTON 360 version 21.1.0.18
My laptop keeps crashing with Blue screen error.
I have no idea whats wrong..Everything is fine when i scan..No threats found etc..But the problem does not seem to be going away at all.
Would really appreciate a help soving this.
Thanks.
