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If Norton says it is still on your system, then it will still be there.
Please try this: http://www.symantec.com/security_response/writeup.jsp?docid=2008-010819-3217-99&tabid=3
After I posted this, I ran a McAfee scan and it did not detect the boot.mebroot virus, or any virus for that matter. However, I just ran Norton again, and once again it picked up the virus and supposedly once again removed it. Are both McAfee and HP’s three virus checking programs wrong?
When windows is running, is not possible to remove this virus....its a very demanding work...you have to remove it by recovery console rewriting your MBR... Your computer is not secure now....after removal....you should reinstall windows....change all your passwords...in pc, email, internet banking etc...because unknow person can have your personal data...
you should be "happy" that Norton found this trojan, its dangerous...
Please click on the Web Link I gave you to Remove this Threat.
OK, sigh, I'll reformat. I am not happy that HP took my $59 and said that everything is fine now when it isn't. At least Norton's Virus Removal service refunded my money when they couldn't remove the virus. HP insists that Norton is giving me an error message, but from what I have read here and elsewhere online, it is a nasty little virus that requires reformatting.
Along those lines, HP says that the computer didn't come with a recover cd because there is a partition on the hard drive to store the recovery information. Their instructions also say that I can access this from my desktop and initiate the destructive recovery process. My question is: is this partitioned area compromised and potentially infected? Also, my computer has, in addition to the main C drive, a separate D drive for doing restores. Could this be infected?
Hannah,
PMJI late but an important point with HP -- and I know you are fed up with being charged by them and apparently not getting what you paid for -- but if yours is a relatively recent model the Recovery Manager on it is very good.
I doubt that it would be infected, if you still have one, since it is a hidden partition not seen by the normal system.
With the Recovery Manager the first thing to do is to use it to make your own set of recovery disks, if you have not already done so. You can make only one set (but you can copy that set in the usual way if you should want to have a second set stored Off Site somewhere).
And you can use the Recovery Manager to reinstall your machine to Factory condition but remember that this will reformat your hard drive and so you will lose your personal files and any applications you have added yourself -- it can reinstall applications and drivers too if you need them which is a good feature of it that is not in the Recovery Set of disks. That is why HP recommend you not to delete the Recovery Partition after you have made the disks (You will probably need a couple of DVD recordable disks, maybe 3 depending on the system).
And for me the big thing with HP is that you can order from them a factory set of Recovery Media -- I've done this for two different machines I've worked on and they charged $12 delivered in the USA by express post.
If you want to be absolutely sure about infection then your best bet would be to get the factory disks and use them but personally I would first try to make the Recovery Media and maybe even check them with Norton after you have made them but I doubt that is necessary. But I think it is worth $12 to get that set from the factory as a real backup.
I know that does not touch on your basic problem but I thought it helpful to spell this out.
You might even push HP to send you the Recovery Media free in view of the experience. Try sending a message to their CEO via the link on their website -- Carly Fiorini introduced this when she began to see the complaints from HP and COmpaq users that 7GB of their 40GB (those were the days!) hard drive were hidden and used by HP to save HP money! She made her marketing people change direction and provide free recovery media -- 7 CDs in all in those days before DVDs <s>
Here's the link: Send a message to the CEO - Mark Hurd
Be cool calm and polite, as you always are <g>, especially if after you follow that link Floating Red gave you find that you do remove the virus/trojan and say you think they ought to refund the $66 and for safety provide you with a clean factory set of recovery disks!