"Windows - No Disk. (X) Exception Processing Message 0xc0000013 Parameters 0x757C92A0 0x00000004 0x757C92A0 0x757C92A0"
Helo, it doesnt matter whom (Microsoft OR Symantec) to blame it for but .. it is a bug! I have done enough testing with enough CD media (original Norton Ghost 15 CD, diverse language CD versions, the official *.ISO download of the Symantec Recovery Disk CD, and finally the customized SRD with 'personal drivers' based on the official *.ISO). Please dont ask me to do it (to try it, to test it) a different way or something if you havent reproduced the same error with the same below prerequisites and havent tested your suggestion (work-around, fix) on your own. Believe i have done enough testing and spending time and energy on it. I am writing here mostly to inform you (Symantec development team) and the other users. So i am asking *you* to reproduce my results. Not the other way round! My conclusion is: the recovery CD is *not* a reliable boot product and this irreliability makes the whole product as a whole very questionable.. in case you are in an emergency! Ok, here what's it all about, my findings on my new PC (hardware parts market released between summer and winter 2009):
1. the CD does *not* work on a PC with a totally blank hard disk drive HDD (e.g. let's assume you needed to low-level format your HDD and want to restore your system from scratch.. of course using the backups created/saved by Norton Ghost 15)
2. the CD does *not* work on a PC with an empty HDD (e.g. you needed to format all(!) partitions, so there is no bits and bytes in your partitions except for the allocated space layout: the MBR, track0, partition borders, partition boot records; or you needed to low-level format your HDD and then you used some partitioning tool (on Floppy/USB/CD-resue media: PartitionMagic, Paragon Partition Manager, Acronis Disk Director Suite, etc.) to partition and format your HDD.
3. the CD does *not* work on a PC with a HDD on which the boot partition (with a working OS) is "too far to reach" (e.g. if its partition is flagged as primary&hidden or the master boot record and or its partition table is corrupt or "difficult" in some other way)
4. the CD *does* work for me (and i like it!!!) in some other (less extreme) case, namely:
only if my PC (the same PC!!) is already setup in an ordinary way: partition table and master boot code are all error-free and the MBR points to the first primary partition on the first installed HDD, and on that partition a working OS is already installed and working (e.g. i am using Windows XP Professional 32-bit, on (hd0,0)). In other words, if you already have a working system, and then reboot your PC with the CD in your CD-drive, the CD will (boot and) work properly. but in the other (extreme but realistic) cases 1.-3. your CD will boot but.. eventually give you the quoted error message and game over.
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Most/all of you *dont* have a totally empty HDD (=formatted partitions) nor a totally blank HDD (=low-level erased surface), so none of you can easily test my above findings and reproduce the results. And even if you do, and even if your CD works just perfectly in cases 1.-3., it doesnt help me when i am in this situation (and i was just recently!) --- because there cant be a fix or workaround for my case. My findings have proven that it *is* the CD itself to blame for, and not my hardware or my inability.
If you buy a brand new PC (or 1 year old unused PC), and the HDD is all blank (or empty), and you insert the CD and it doesnt work properly, then .. it cant be my personal fault nor my hardware's fault. It *then* must be the CD's fault! Logical.
So, there is no fix. I cant fix my new PC. The only possible fix is.. fixing the CD!!! Give me a working CD!
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To sum up this post,
the CD (which is based on some Vista WinPE environment) will boot for sure up to some point until: whether the CD works on your PC or not, heavily depends on the "state" of your HDD. For example, if your HDD doesnt "have" any (visibly) working OS on it (with system files and drivers and st*ff), the CD wont work because, apparently, the CD depends on them directly or indirectly in one way or the other. And if your HDD is plain empty (because you erased and or formatted it), then CD wont work for sure!!
Great CD.
Similar problem with PowerQuest DriveImage 7.03 (which was the last 7.x version release before..etc..Ghost..etc..). I love the official boot CD (which is based upon some WinNT enviroment). It works for me as boot medium. Nice PowerQuest Emergency Recovery Environment. But after erasing the MBR of my HDD (or after erasing the whole HDD) the CD would not work anymore, resulting in a blue screen of death (with error and warning messages by the CD). Another great CD.
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This post serves as information. Feel free to comment, or post your reproduced results (i hope you can confirm my findings!), or to begin a discussion on the purpose of the CD. As mentioned earlier, the CD works for me.. depending how "severe" the state of my (brand new and 100% intact) HDD is.
Best regards
Peter