Can this prompting of “buy these other products…” - BE TURNED OFF?
Or will it prompt me for 2 other products for a year everytime I run a scan? Come on guys.
It is really a nuisance. Please!
1 Like
I think the last thing they will do is turn it off. Since it is questionable if we even need an anit-virus, my feeling is the extras are the only hooks they have. My pop-up showed multiple drivers needing updating but Geek Squad and a $100 bill said everything was fine. Thanks for that Norton.
2 Likes
Questionable if we even need an anti-virus? I think a solid protection system on our computers is more important than ever. We are bombarded daily on cell phones, emails, computers with spam mail and malware and phishing links and worse more than at any time in my long experience and criminals are becoming cleverer and cleverer with dangerous links sent to fool innocent people and systems. I would not for a second risk having a computer with internet connection without solid firewall-anti virus protection like Norton. As for promotional offers, that is how business is run today. Perhaps they could have been optional, but that is perhaps the price we pay for a top notch protection system (though I too have some negatives regarding this latest version).
Basically I’ve come to the conclusion that the only way to stop these continued Norton upsell practices is to not renew and uninstall Norton when my term is over. Sad because I’m not unhappy with the product other than with their continued upselling prompts. They are forcing me to other products that don’t do this.
1 Like
All: The marketing buildup was in its final form in version 22.24.8.36 just prior to the latest 24.xx release. The writing was on the wall with the prior version and the forums lit up about the constant nagging, popups and scare tactics then. The latest version is the end result of a lot of behind the scenes work just being released without us being even shown what it may be. There should have been a dedicated BETA channel for doing what we are doing now there. Voicing what the product was, even with its short comings vice what it would look like with the changes being put in. That wasn’t a priority for Norton, not an oversight, it was by design. At least version 22.24.8.36 was manageable and some settings were there, some even with prompts. Below is the UI for the older version as I now reverted to it.
24.xx was released months ago, with only a few minor changes to it. NOTHING regarding functionality that the end user controls has been changed. If that hasn’t happened at this conjunction its not going to. Others find 24.xx solid. No software can be solid for me that insists on having full control of my machine. Not even Microsoft.
Reverting and waiting for something concrete to change with 24.xx is an option. There are posts on the forums that I have created, concerning how that can be done. Its a suggestion, one that I make NOT to drive customers away from Norton, quite the contrary. Its to keep them from doing just that as we are seeing happen.
SA
Norton’s entire business model now appears to be geared around how many non-techy users they can scam into paying more. The current version is arguably bordering on ransomware. In fact its probably worse given this is a trusted security software provider.
Everywhere you look you are being tricked into running fake “smart scans” in order to upsell you what amounts to a browser/cookie cleaner.
Norton/Lifelock won’t care until people stop renewing.
1 Like
Thank you for the response! I have received many responses just like this and yes, it is becoming very disappointing. I do not like them anymore at all. I will not renew.
1 Like
Yes, it gave me four popups. Then as I was trying to click out, I got an email that they renewed me. I did not click on any authorization of payment.
redtabby:
Yes, it gave me four popups. Then as I was trying to click out, I got an email that they renewed me. I did not click on any authorization of payment.
That doesn’t sound good, although I think in the terms you agree to be renewed unless you specifically cancel before the renewal date (a common practice). In v24 I have “Mute special offers” toggled on in Settings->Notification tab, and I don’t think I’ve had any upsell popups.