Broadband speed low when using Norton 360

Norton 360 for Windows
1

Hi all
I have VirginMedia broadband, 1GB service.
Connection to the PC is wired (not wireless).
Previously, I have always had full 1GB download speeds, but recently I have noticed they are anywhere between 90MB - 600MB, and never near the 1GB.
VirginMedia Tech have demonstrated that the issue is with the PC. The speed to the router is 1GB but at the PC it is much lower.
I completely uninstalled Norton 360, retested, and the speed is immediately back to 1GB.
Re-installed Norton, and the speed is low again.
VPN appears to be off.
I wondered if there were any ideas I could try to resolve it?
Many thanks indeed.

2

@markfranklin Please tell us a bit more about your devices:

-What is your OS, its version and build?
-What version and build of Norton are you using?
-Do you have the Norton VPN set to auto-load with the OS boot?
-Have you tried disabling the Norton VPN service from running within the system services, then reboot/retest ? ( Windows )

SA

3

Hi and thanks for your message.

In fact I have now uninstalled the product and put on Bitdefender, on which there is no problem, so will continue with this software instead.

Kind regards

1 Like
4

Thanks for the post back, best regards!!

SA