Browser won't log in to Amazon

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: Norton Private Browser won’t log in to Amazon.com

Detailed description: When you enter an email address it goes to the password screen. When you enter the password it goes to an error screen saying it does not recognize your mobile number.

Product & version number: Version 137.0.30611.69 (Official Build) (64-bit)

OS details: Windows 11 latest version

What is the error message you are seeing?

If you have any supporting screenshots, please add them:
We’re unable to verify your mobile number. Try signing in again.

New to Amazon?

Create your Amazon account

what OS?
are you running Norton 360 VPN or Norton VPN plan
just an issue with Norton Private Browser?
Chrome logs in to Amazon okay?

What troubleshooting did you try?
for example:
Did you try turning off Privacy Guard…as test?
Did you adjust Privacy Guard strength…as test?

Norton Private Browser - FAQs here

Windows 11 running Norton 360 VPN. don’t have chrome. Edge works with Amazon.
What is Privacy Guard and how do you access it?

Oh okay…Edge works with Amazon.
So, Norton 360 VPN off/on makes no difference?

Norton Private Browser - FAQs here

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AI Overview
Amazon sometimes blocks VPNs for several reasons, including maintaining service stability, enforcing content licensing restrictions, and preventing unauthorized access to content intended for specific regions. To bypass a VPN block, users can try connecting to different VPN servers, clearing browser cache and cookies, or even logging into the specific country’s Amazon website.

AI responses may include mistakes.

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AI Overview
Using Norton Private Browser to log into Amazon typically doesn’t require any special configuration or precautions. Norton Private Browser is designed to enhance security and privacy while browsing, but it doesn’t inherently interfere with website logins like Amazon. You can use the browser to access and log into your Amazon account without any issues.

  • Norton Private Browser:
    This browser is designed to provide enhanced security and privacy features, such as blocking trackers, protecting against phishing and malware, and offering private browsing sessions.

  • Amazon Login:
    Loging into Amazon accounts typically involves entering your username and password on the Amazon website. This process should work seamlessly within Norton Private Browser.

  • Potential Issues:
    While Norton Private Browser is generally compatible with Amazon, there might be rare instances where you encounter login issues. These could be due to website-specific security measures, browser extensions, or temporary technical glitches. If you experience any issues, try clearing your browser’s cookies and cache, or temporarily disabling any browser extensions you have installed.

  • VPN
    If you are using a VPN (Virtual Private Network) in addition to Norton Private Browser, this could potentially cause some login problems. Websites like Amazon may sometimes block or restrict access from VPN IP addresses due to security concerns. If this happens, you may need to disable your VPN temporarily to log in.

AI responses may include mistakes.

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AI Overview
Amazon can and does block Norton 360 VPN connections, according to Norton Community. This is because Amazon, like other websites, uses technology to detect and block VPNs to enforce content licensing agreements and prevent users from accessing content outside their designated region.

Why Amazon blocks VPNs:

  • Content Licensing:
    Amazon, like other streaming services, has agreements that restrict the availability of content based on location. VPNs can bypass these restrictions, which is why they are blocked.

  • Security Measures:
    Amazon, like other websites, may have security measures in place that prevent access from IP addresses associated with VPNs.

  • IP Address Restrictions:
    Websites can block specific IP addresses or IP address ranges, which may include IP addresses used by VPNs.

What to do if you are experiencing issues with Amazon and Norton 360 VPN:

  • Disable Ad Tracker Blocking:
    In some cases, disabling ad tracker blocking in the Secure VPN settings of Norton 360 can resolve access issues, according to Norton Support.

  • Use a Different VPN Protocol:
    Some VPNs may have better success using a different protocol, such as WireGuard or OpenVPN, according to Norton Support.

  • Use Split Tunneling:
    Split tunneling allows you to selectively route traffic through the VPN, which can help bypass blocks on specific websites or apps, according to Norton Community.

  • Contact Support:
    If you are still having issues, you can contact Norton Support or Amazon Support for assistance.

AI responses may include mistakes.

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AI Overview
Norton Private Browser, combined with its Privacy Guard feature, offers enhanced security and privacy for web browsing. Privacy Guard blocks ads and trackers, preventing them from collecting data and slowing down your browsing experience. It also includes anti-fingerprinting protection to help keep your online activity less identifiable. Additionally, Norton Private Browser offers features like Web Shield to block phishing and malware, and password protection to safeguard your online accounts.

  • Privacy Guard:
    This core feature blocks ads and trackers, improving privacy and performance. It also includes anti-fingerprinting protection.

  • Web Shield:
    This feature protects against phishing attempts, malware, and dangerous websites, ensuring a safer browsing experience.

  • Password Protection:
    This feature prevents applications and malware from accessing your saved passwords, adding an extra layer of security.

  • Search Agnostic:
    You can choose your preferred search engine from popular providers like Google or Bing.

  • Anonymous Search:
    This feature allows you to perform searches without tracking.

AI responses may include mistakes.

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AI Overview
Norton Private Browser offers enhanced security and privacy features, including ad blocking, tracking protection, website encryption, a built-in password manager, and secure search options. It also includes Web Shield for blocking malicious websites and downloads, and Privacy Guard for blocking trackers and ads.

Key Features of Norton Private Browser:

  • Ad Blocking & Tracking Protection: Blocks ads and trackers to improve browsing speed and protect privacy.
  • Website Encryption: Ensures all websites you visit use HTTPS connections where supported, preventing eavesdropping.
  • Built-in Password Manager: Securely stores and manages passwords, preventing applications and malware from accessing them.
  • Secure Search Engine: Offers private search options, like DuckDuckGo, that don’t track your searches.
  • Web Shield Blocks phishing attempts, malware, and dangerous websites, URLs, downloads, and scams.
  • Privacy Guard Blocks ads and trackers, and provides anti-fingerprinting protection to prevent profiling.
  • Anti-Malware Protection: Helps prevent malware infections.
  • Anti-Phishing Protection: Blocks phishing attempts and malicious websites.
  • VPN Support: Provides a VPN for added security and privacy when browsing on public Wi-Fi.
  • Password Protection: Prevents applications and malware from accessing, changing, or deleting saved passwords.
  • Search Agnostic: Allows users to choose their preferred search engine.
  • Anonymous Search: Performs searches without tracking your activity.

AI responses may include mistakes.

Caveat: Norton Private Browser is not my daily rider.