Build 17.5.0.127 error

Windows 7 shows errors in (1) spyware; (AV) and (3) firewall. Windows tells me that all 3 are disabled when they are working.

Machine is HP laptop running 64-bit version of Window 7 ultimate. I can turn off the windows 7 messages but I would to get these items fixed.

When I try to turn off the window 7 messages, they come right back so I guess that I can't disable the windows 7 messages.

any ideas?

 

thanks

 

PS attachment is really a jpg file.