When I renewed Norton 360 in November, I moved to the Premier edition. This meant I head to reinstall, with a new product key. I didn't realize that online backups were no longer being performed - the system tray icon still has the green checkmark on, and when I open 360, all four areas (security, identity, backup, and tuneup) say "protected". But when I went to restore a file yesterday I clicked on backup and saw that backup had not even been activated! So, I've had no backups since November.
I had spent a lot of time manually configuring my backup set to exclude and include many files, folders, file types, etc. I would like to continue to use that without having to recreate it. Can anyone tell me how to do that? This may be the same or similar situation to a recent post by seb442, but that hasn't been answered yet.
Thanks
Norton 360 Premier
Windows 7
Hi, oraclemetro; welcome to our community.
Did you remove your previous (Norton 360 Standard) installation before installing the new Premier, or just install over the top?
Each method offers a way to keep (or save) your existing Norton settings, as part of the process. Unfortunately, if you did not do that, while you can still access your previous backups (seb442's situation), your backup sets (where all your configuration adjustments are stored) will have been lost.
V/R,
--DistEd2
When I tried to activate 360 Premier, I got an error message that said I had to remove the previous version. So I contacted online support. The support person confirmed that, and proceeded to remotely remove the old and then reinstall the new. So, from what you say, I cannot access those settings. Too bad...
From your answer, it also seems there would have been an option to keep my settings even as the old installation was removed. If the remote technician had asked me I certainly would have said save!
Well, I'd better get started on recreating my backup settings. Though I'm not happy about the result, kudos to you for answering.
Yeahh, sorry the news couldn't have been better. I'm surprised that the support person didn't preserve your settings; did you go through the norton.com site to get to support, or through some third party?
You might hold off on redoing all that work for a day or so, in case somebody else knows something I don't, unless you need to run a backup right away....
V/R,
--DistEd2
It was definitely Norton support that did the remote uninstall/install! Accessed through the web support. In general I'm very wary of granting remote access, but I was confident this was Norton, not a 3rd party.
Anyway, I'm backing up the most important things, though if anyone else does have any idea how to retrieve those settings, let me know.
Thanks for your help.
You're welcome; good luck!
V/R,
--DistEd2