Can not turn on Smart Firewall

Yesterday I noticed my Smart Firewall was turned off,I tried numerous attempts to turn it back on with no success.I was prompted to run the Auto fix tool ,I did that and it came back with an error code and instructed me to go to norton page to download updates,I did that and still did not work! I have also spoke with one of your online chat people for help,that person instructed me to uninstall my norton product then reinstall....I did that also and still I can not turn on smart firewall.....Please help me fix this ! Also one more thing,After the reinstall I went to the network security map to detect my network,it also fails,telling me to send an error report! I sent that but that doesnt fix my problem! I have tried everything ,please help me! Thank you in advance.

I have Norton Internet Security Netbook Edition

Product Version : 18.6.0.29

Error Description : NIS has encountered an internal program error

Yesterday I noticed my Smart Firewall was turned off,I tried numerous attempts to turn it back on with no success.I was prompted to run the Auto fix tool ,I did that and it came back with an error code and instructed me to go to norton page to download updates,I did that and still did not work! I have also spoke with one of your online chat people for help,that person instructed me to uninstall my norton product then reinstall....I did that also and still I can not turn on smart firewall.....Please help me fix this ! Also one more thing,After the reinstall I went to the network security map to detect my network,it also fails,telling me to send an error report! I sent that but that doesnt fix my problem! I have tried everything ,please help me! Thank you in advance.

I have Norton Internet Security Netbook Edition

Product Version : 18.6.0.29

Error Description : NIS has encountered an internal program error

In my Norton security history ...the error code is 0x80004005

 

 The auto fix error code is..... 3042,1-

 

Just a minute ago I went back and pushed the fix it button,now it only says smart firewall not fixed,theres not even a one click support window popping up anymore.


The only other security I have is the windows firewall,wich is off !


The action center says to download the first update I was to see on top of list,I did that and nothing at all happened. I even rebooted,when I booted back up,the same thing happened,I get warning saying my computer is at risk and Smart Firewall is off.

 

The security software I have now was updated from the 2010 Internet security netbook edition I had bought. This whole thing just happened yesterday,before this nothing was wrong.

 

The Norton Tech told me to install the new version,he had me run the removal tool,then gave me the link to the 2011 product.I did the uninstall,went to the link and downloaded the 2011 . I rebooted,smart firewall was on for maybe 20 minutes and went right back off,w/ same error code sending me to the same link,I tried downloading the update ,it did nothing!

 

I have Windows XP Home Edition - Version 2002

Service Pack 3

 

I would also like to add that that the network security map configuration will not initialize either.

Thanks for the additonal information -- the CHAT certainly took you through all the right stuff so hang on for someone who knows about firewalls and the error messages --  with the numeric codes one can look things up!

 

For example the first error code when I googled on it shows a Microsoft KB article that relates to it on XP computers:

 

Error code 0x80004005


This problem may occur if a file that the Windows Product Activation (WPA) requires is damaged or missing. This behavior occurs if one or both of the following conditions are true:

 

A third-party backup utility or an antivirus program interferes with the installation of Windows XP.

 

A file that WPA requires is manually modified.

 

If you scroll down in that article they give a workaround to rename a bunch of WIndows files and tehn to replce them from the Windows XP Installation Diskwhich you may not have and is pretty complex  Later they refer to an XP repair installation which is a process for reinstalling XP on top of an existing installation without destroying your other files.

 

So I'd hang opn for some help from others with knowledge of the best solution in the context. But in view of the other code, see below, a repair installation may be the best.

 

 

While a search on the other error code links me to this:

 

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20090828145502EN 

 

which in fact is what CHAT did -- remove 2010 and replace with 2011

 

Do you have an original installation disk for XP that contains SP3 already? That's the gotcha in the reinstallation procedure -- you can't uses on SP 0 disk it you have SP3 on the PC.

 

Alternatively does your computer have a Recovery Manageer type utility which can restore the computer to factory condition? Although doding that will wipe out everything you've done since you got the computer some such Recovery Manager do include the abiltiy to do a Repair reinstallation and even to replace individual files.

 

Can you give the exact make and model of PC that you have so I can look it up?

 

Anyway all of this is background so hang on for a while before starting anything.

Yes I have a Gateway LT20

 

No I do not have the original Windows installation disk & the SP3 came from the windows update !

 

Also I tried to restore back to an earlier time and that did not work. I do have the ability to restore back to factory default,I have the cds for the default settings but I would really rather not do that because like you said it will erase all of my stuff. I do not have a recovery management program that will repair or replace files.

 

I will wait like you said to see if theres something you can come up with for me.

 

I just dont understand why everything else is working on my computer except anything I try to do with Norton! Live Update still works and I run that constantly!

 

I have ran tests on my computer and everything checks out,the only problem seems to be with Norton!

Oh please help! Thank you!

And if you need any more info about my computer I will gladly supply you with that as well.

<< Also I tried to restore back to an earlier time and that did not work.  >>

 

Ooops! Did you try a Windows System Restore at any point before the Firewall problem cropped up?

 

There is a known situation where using System Restore can break Norton (and other systems) because after the restroe Norton finds a mix of current files and ones dating back to earlier. System Restore is only supposed to change Windows System files but security software is dug so deep into the sytem that they can get affected also.

 

So was this before or after the complete cleanup and installation of NIS 2011?

 

I'll come back on the question of an XPO Repair.

 

Here's a link with fiurther links to documentation and FAQs that are useful.

 

http://support.gateway.com/us/en/s/notebook/2009/gateway/lt/lt20/LT20nv.shtml

 

You need an external optical drive (DVD/CDRW) to make/use the recovery disks ....

I tried restore after the firewall problem continued several times! And yes I have an external drive (portable)

Sistr,

 

How comfortable are you messing around with the computer? Do you back up any personal files or address lists etc onto a thumbdrive or somewhere off the computer? Is the computer pretty much as you got it from Gateway apart from the updates like SP3 or have you modified it or added applications?

 

I ask because since part of the problem would seem to be with Windows itself the best thing could be to restore the computer to the factory condition using that recovery system that is built in and then update it and reinstall the NSI 2011 again.

 

Instructions on how to do it without those recovery disks and an external optical drive are on the Gateay website in that second bunch of links I gave you and if that works then you have a "new" system -- but you have to update Windows, install any applications that did not come with it (I've seen the list of programs Gateway says were preinstalled and it includes some useful stuff) and then copy back any personal data like address / contact lists and personal files.

 

It's quite a lengthy job and requires patience to do the job properly.  Alternatively you can take it to a computer store and ask them to do it for you but they all insist that you back up all your personal stuff before they work on it. Probably charge you maybe $100 ..... Or of course maybe you know a youngster who could do it with his eyes shut!

 

Think about it and see if anyone here comes up with a cure for the symptoms without doing all that.

I am exremely comfortable with doing computer techie stuff to the computer,I have done major work on it myself in the past,I back up all my personal info and programs to disks,because I bought an external disk drive to do so! But the problem is that I have completely restored this computer with a brand new hard drive 1/2 a year ago. Its not anything like when I bought it,I amped it up a bit,so to speak! I do all tech work to this myself,Thats why I was saying that Ive ran all I can to pin down the problem,and all checks out except Norton,all this happened when I updated to 2011...are you sure its not a bug or something like that in Norton?

Sistr,

 

Thanks for all the good news!

 

It was the MSKB article and its "workaround" for that error message that made think of a repair install. That reads like Windows System files are damaged and even if Microsoft are right in indicating that an AV program can cause this they do have a history of blaming others! And if the system files are damaged then nothing done to or with Norton will repair that.

 

So that's why I added -- wait for some suggestions.

 

When you get all this sorted out I would suggest investing in an imaging program and making an image of the entire drive set up the way you want it. Then when the drive next fails (and it will!) it's only a few minutes to restore back to where you were, all customized. If you make new images regularly then you will not even lose much data.

 

But first things first ... let's see what comes up on the actual problem. I did post a message asking for help on this.

Ok I understand what you're saying! And its ironic that you brought up an imaging program,2 days ago I did buy one and didnt come across the time to use it,then I ran into all these problems and thought well I will update Norton then run the program,Im really kicking myself now. :(

 Thank you for trying to help me out and for posting a help message.

Hindsight is always 20/20 .....

 

I don't suppose you problem is as simple as that the smart firewall slider on the NIS GUI is on OFF? Then it will nag you unless you want it OFF and you can hold the mouse pointer over it and get a warning popup with Ignore on it and then it will not nag you even tho' its OFF .....

 

But you could try sliding it to ON and see how long it lasts?

Yes the slider says its off,I slide it back to on and it only lasts for about a minute till it slides itself back to off. Everything else is on ! The nagging doesnt bother me,it reminds myself theres still a problem...

I have a feeling that someone will know what to do about that refusal to take ....

 

BTW If you can find someone who has an XP installation disk with SP3 incorporated -- they do exist and you can still buy them legitiately; just the other day I found them on sale from an online software house that I've used over the years and that are trustworthy but tehy are not cheap -- about $130 .... If you can find someone with a copy you could borrow it to do a repair installation since you have a legitimate licence to install it and Microsoft (officially) do not mind what you install it from; and you could even consider copying it (I didn't say that) as a backup; after all Microsoft doesn't support XP very much anymore!

 

Have you considered whether you can upgrade to Windows 7 on that machine; with 2GB of RAM it should run nicely and if you can get a 32 bit version you should not have any problems with other software or hardware. Some of the LT20s seem to come with Windows 7 now and so they may have drivers and utiliities?

Its a great idea what you suggested but everyone I know has already moved to Windows 7,which I am now considering just buying a new hard drive with windows 7 installed on it and replace this hard drive! Will I be able to use my Norton product I bought to download on windows 7 if I was to do that?

You certainly can transfer your licence to another PC which is what you would be having -- I don't know how much attention Norton "identification" pays to the OS but it may note the hard drive ID. But it's easy.

 

And we can give you the link to download the install file for the netbook edition of NIS that you can put on a thumbdrive to install if you want to download on another PC.

 

Can you buy a drive with WIndows 7 on it like that from Gateway then? It would pretty well have to come from them since Windows does do a hash code of hardware etc in order to lock in the activation to the rest of the hardware and OEM installations often are locked to the BIOS. Plus of course it has to have the Gateway utilities and drivers to match things like the video chip, ethernet and so on.

 

Otherwise you would have to do a clean install from Windows media -- although netbooks usually come with Windows 7 Starter Edition I think people are running Home Premium on netbooks with 2GB of RAM.

 

If money's no object <g> go for a SSD drive with extra speed in booting up etc!!!!!

 

Of course you could probably buy a new netbook for less ......

Sistr_Blackbird,

 

What Security was on this system before you installed NIS2010 / NIS2011?  If you go to your network interface and click on properties, what drivers, clients and services are listed there?  If you click on Add, select Drivers, do any selections show up in the pop up window for you to choose?

Ok heres my new situation,Im going to throw it all into the wind..lol... Ive been eligable for an upgrade on my computer soooooo Im going to order my new computer which is an HP mini,windows 7 starter,I will have it in 2 days and need to know what to do to download my norton product to the new computer.I am able to either download to a disk or thumbdrive!

You can download NIS 2011 from here:

 

 

New NIS 2011:

Click on this link -- NIS 2011

 

This will download a single file of around 90MB which you should save on your hard drive where you can use it again if necessary -- Do not select Run but use Save when asked and remember where you put it!

Click on this link -- NIS 2011 Netbook Edition if you want the Netbook Edition of NIS 2011 -- the KEYs are not interchangeable between the two versions of NIS.

 

But the first thing you need to do when you get the new netbook is verify what security program is on it if any.

 

I say "If any" because from the HP website it looks as if you can save some money by telling them not to supoply any:

 

Security software 
Stay protected from the latest online threats when connecting to the Web.
 

Choices:
No additional security software  $30 OFF!!

Norton Internet Security(TM) 2011 - 15 Month Subscription (activation required)
Norton Internet Security(TM) 2011 - 2 Year Subscription (activation required)
FREE Upgrade to Norton Internet Security(TM) 2011 - 3 Year Subscription from 2 Year Subscription

 

So since you have a licence this is the best for you.

 

It's not clear to me whether you have the Netbook version or the Standard version (nor which comes with the HP). Many people are running the Standard version on netbooks with no problems since the main difference is that graphics which were adjusted for the very small screens on the early netbooks and some other settings as default which can be set in the standard version if you want -- like not running idle tasks while on battery.

 

The advantage of the Standard version is that it is often on sale in the 3PC version and the 1PC version (I see the 3PC version in a weekend flyer for $29.99 after discounts -- worth stocking up on!

 

Let us know about what you have and what you are getting and then we can tell you what you need to do when the new PC arrives.

 

 

Yes I did check and asked for no security, that I had my own, So now all I need to do is get Norton onto it !

 

Ok now....when I download the file (which Im needing the Norton 2011 Netbook Edition Version) to my hard drive, will I be able to copy that to a disk or thumbdrive to save when the new computer comes? Oh but wait I did buy the 2010 and the chat guy told me to download the update for 2011 , so would I need to use the 2010 netbook version and go back to the link to update or just download the 2011 version and eneter my producy key?

 

Ive decided on the 110-3098 NR (HP Mini..Netbook) Its almost identicle to the Gateway I have now.  Processor,RAM,Hard drive etc...are a match. The only difference is that its Windows 7 starter, I have Windows XP right now! ~And thank you so much for being so informative,I really appreciate that.